Update - Updated to reflect Operational status for SMS
Apr 21, 11:18 CDT
Monitoring - The following is a copy of an email sent to all Vitelity SMS customers first in November 2021 and again on April 12, 2022.

All Vitelity SMS/MMS Messaging Now Requires a Registered Brand & Campaign(s)
Register your Brand & Campaign by May 1, 2022

Text messaging is a key form of customer interaction widely used by businesses and applications of all kinds. Mobile carriers have recently introduced new rules when using 10-digit numbers for sending business-related text messages — referred to as Application-to-Person over 10-Digit Long Codes (A2P 10DLC).

The use of A2P 10DLC has resulted in excessive spam to mobile consumers, and as a result, mobile carriers are imposing new restrictions, fees, and severe penalties for misuse of messaging over 10-digit numbers.

Impacts To SMS/MMS On 10-digit Numbers
We're reaching out again regarding your application-to-person 10-digit long code (A2P 10DLC) SMS/MMS messaging with Vitelity. A notification was originally sent in November of last year indicating messaging could be shut down by January 2022. Additional time has been permitted allowing messaging traffic to continue. However, the time has now come for all messaging that does not have Brands and Campaigns registered to be shut down — no exceptions.

Mobile carriers have established specific guidelines based on federal, state and local laws to protect mobile subscribers from unwanted messaging while providing growth for the messaging ecosystem. Failure to comply with the mobile carrier's rules regarding registrations, and especially message content, can and will result in stiff penalties we will pass on to you. As a result, the guidelines for wireline messaging have changed significantly and will have an impact on your Vitelity messaging services.

Impacts to SMS/MMS On Toll Free Numbers
At the same time, the Toll-Free marketing is shifting to adopt similar verification rules for messaging on Toll-Free numbers. The process to get verified will be different. However, to stay in compliance, we will also disable adding messaging to new Toll-Free numbers at the same time we disable adding messaging to 10-digit numbers.

What is required?
To continue to use messaging on the Vitelity platform, you must register Brands and Campaigns associated with all A2P messaging by May 1, 2022. The following steps will be taken to ensure numbers used for messaging are in compliance.
On April 26, 2022, an update will be made to the Vitelity portal which will prevent any new numbers from being enabled for SMS. This includes both 10-digit and Toll-Free numbers. The campaign process must be followed to get any new 10-digit numbers enabled for messaging as well as enable any existing numbers for messaging.

On April 26, 2022, the APIs used to enable/disable messaging will also be disabled.
STARTING MAY 1, 2022, MESSAGING SERVICES FOR ALL PHONE NUMBERS WHICH DO NO HAVE A BRAND/CAMPAIGN REGISTERED WILL BE DISABLED — NO EXCEPTIONS.

All existing Toll-Free numbers with messaging enabled will be grandfathered until September 30th, 2022. At that time, all your existing numbers must be brought into compliance. The verification process for Toll-Free numbers is pending.

For 10-digit numbers, see how to get your brands and campaigns registered >> https://help.inteliquent.com/vitelity-direct-customers-getting-registered-for-sms/mms-messaging?j=42622778&sfmc_sub=415790977&l=5178840_HTML&u=589302933&mid=524003758&jb=0&utm_source=MarketingCloud&utm_medium=email&utm_campaign=New+Vitelity+Messaging+Requirements&utm_content=For+10-digit+numbers%2c+see+how+to+get+your+brands+and+campaigns+registered.

What is a brand?
Every business initiating any 10-digit SMS messages will be considered a Brand. A Brand may have multiple campaigns depending on use-cases supported, such as low-volume mixed use, 2FA (2-Factor Authentication) notifications, marketing messages, etc.

How do you register a Brand and Campaign?
See the attached A2P 10DLC Messaging Campaign Form, which needs to be filled out to register your business messaging services. We need to receive your returned form and phone numbers associated with each campaign to successfully register your messaging with The Campaign Registry (TCR) so your messaging services are not subject to being disabled on May 1st.

NOTE: If you're a reseller and you own the end customer, different rules apply as you must become a Content Service Provider (CSP) with The Campaign Registry.
See the steps to become a CSP as a Reseller >> https://help.inteliquent.com/vitelity-resellers-getting-registered-for-sms/mms-messaging?j=42622778&sfmc_sub=415790977&l=5178840_HTML&u=589302934&mid=524003758&jb=0&utm_source=MarketingCloud&utm_medium=email&utm_campaign=New+Vitelity+Messaging+Requirements&utm_content=See+the+steps+to+become+a+CSP+as+a+Reseller

Details regarding your existing messaging services can be obtained from the Vitelity customer portal . If you click on "All Voice", then "Download DID Report", you will receive a CSV file with features by phone number, which will include an SMS flag, with a "Y" indicating your number is messaging enabled.
Let us know if we can help.

Please let us know at MessagingUseCase@inteliquent.com detailing your Vitelity account username if you have any questions — we're here to help you through this transition.

We appreciate your business and partnership.
Apr 21, 10:45 CDT
Vitelity API ? Operational
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Inbound Calling Operational
Outbound Calling Operational
Toll Free Calling Operational
International Calling Operational
9-1-1 / Emergency Services Operational
"nolatch" flag users ? Operational
90 days ago
100.0 % uptime
Today
Fax Services Operational
vFax Operational
Fax Enabled Device Operational
View My Fax Portal Operational
Messaging Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Operational
Hosted Server(s) Operational
Data Center Operational
VitelShield ? Operational
Customer Portal Operational
Customer Portal ? Operational
Portal Reporting Tools Operational
Ticketing System Operational
Email communication for ticketing system Operational
Customer Portal communication for ticketing system Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Vitelity Network Operations Center

Start Time/Date: 05/22/2020 22:00 hrs Central
End Time/Date: 05/23/2022 04:00 hrs Central

Maintenance ID: 001997

Description: Development will be performing system updates to the customer portal.

Impact: The customer portal will experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Posted on May 10, 12:20 CDT
Vitelity Service Affecting Notification

Start Time/Date: 06/02/2022 00:01 hrs Central
End Time/Date: 06/02/2022 00:30 hrs Central

Maintenance ID: 002000

Should you have any questions regarding this maintenance please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. Please do not respond to this email as it is not monitored.

Description: This maintenance is to migrate IP space:

207.166.137.253 Inbound52.vitelity.net

to new hardware for network improvements.

This will require the below updates to customer networks:
1. A new range of RTP ports to be allowed on customers network(s). The new port range is 16384-36385 (previous port range 10000-20000). However, customers can prepare in advance without impact, by updating their firewalls to allow the RTP port range of 10000-36385. If you are uncertain how to make these changes, please contact your Systems Administrator or specific Firewall support.
2. Customers with static IP authentication and behind NAT will need to update the Contact header and SDP (c=) with public IP.
3. Registration timeout value is increasing to 3600 secs. Customer will want to verify their firewall keeps the port open for this new length of time.
4. If your network has restrictive firewalls it is advised to allow 64.2.142.26 on your Vitelity subnet ranges.

Impact: Customers could expect some interruptions during this window. Including termination (sending and receiving).

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Thank you,

Vitelity Network Operations Center
Posted on May 11, 14:52 CDT
Past Incidents
May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Resolved - This incident has been confirmed resolved. An adjustment was made which restored call traffic as well as user portal accessibility. After intensive testing and monitoring, we can confirm all services are operational at this time. If you experience any further issue, please reach out to our technical support teams.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center
May 12, 11:32 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 08:50 CDT
Update - We are continuing to investigate this issue.
May 12, 08:14 CDT
Update - We are continuing to investigate this issue.
May 12, 08:13 CDT
Investigating - Vitelity teams are currently investigating reports o call completion failures as well as portal accessibility for most customers. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center
May 12, 08:11 CDT
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Completed - The scheduled maintenance has been completed.
May 6, 01:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 00:02 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: 05/06/2022 00:01 hrs Central
End Time/Date: 05/06/2022 00:31 hrs Central

Maintenance ID: 1986

Description: Development will be performing a migration of routing databases for inbound calls to the new network.

Impact: No impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
May 5, 11:49 CDT
May 5, 2022

No incidents reported.

May 4, 2022
Completed - The scheduled maintenance has been completed.
May 4, 23:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 23:00 CDT
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 05/04/2022 23:00 hrs Central
End Time/Date: 05/04/2022 23:30 hrs Central

Backup date 05/05/2022 13:00 hrs Central

Maintenance ID: 1983

Description: Vitelity network is being upgraded to allow custom header identity headers for stir/shaken.

Impact: Ability to pass custom headers if authorized.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Apr 26, 16:51 CDT
May 3, 2022

No incidents reported.

May 2, 2022

No incidents reported.