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Vitelity API Operational
SIP Trunking Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services Operational
Fax Services Operational
vFax Operational
Fax Enabled Device Operational
View My Fax Portal Operational
Messaging Services Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Operational
Hosted Server(s) Operational
Data Center Operational
VitelShield Operational
Customer Portal Operational
Customer Portal Operational
Portal Reporting Tools Operational
Ticketing System Operational
Email Communication Operational
Customer Portal Communication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Vitelity Maintenance ID# 100826// Voicemail Oct 8, 2026 23:00 - Oct 9, 2026 00:00 CDT

Vitelity Service Affecting Notification

Start Time/Date: Thursday Oct 8th 10pm MT
End Time/Date: Thursday Oct 8th 11pm MT

Description: Vitelity will be performing maintenance on our voicemail platform.

Impact: Voicemail may be inaccessible during this window.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Posted on Oct 06, 2026 - 11:07 CDT

Oct 7, 2026

Vitelity Maintenance ID# 1079325// 10-06-26 Voice Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 7, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 23:00 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: 10-06-26 10pm MT
End Time/Date: 10-07-26 12am MT

Maintenance ID:1079325

Description: Engineers will be performing system updates to the voice platform.

Impact: Voice calls may experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Oct 1, 11:37 CDT

Oct 6, 2026

Vitelity Maintenance ID# 100626 Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 6, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 20:00 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: Tuesday October 6th 7pm MT
End Time/Date: Tuesday October 6th 9pm MT

Maintenance ID: 092226

Description: Development will be performing system updates to the customer portal and API.

Impact: The customer portal and API may experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Sep 29, 11:44 CDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Vitelity Notification - TFN Ordering Issue
Resolved - This incident has been resolved.
Oct 2, 15:57 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 14:02 CDT
Identified - The issue has been identified and a fix is being implemented.
Oct 2, 13:51 CDT
Investigating - Vitelity is investigating an issue causing Toll Free searches to return 0 results when searching via API or Customer Portal.
Oct 2, 11:10 CDT

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Important Update: Sinch Non-Compliance Administrative Recovery Fee Adjustments (Effective Starting on September 1, 2026)
Completed - The scheduled maintenance has been completed.
Sep 29, 11:41 CDT
Scheduled - As your CNP and DCA partner in the messaging ecosystem, Sinch works directly with the mobile operator(s) (“Operator”s) to deliver A2P messaging traffic to customers. Our mobile operator partners previously introduced "non-compliance" charges for messaging traffic violations. Where there is a messaging traffic violation detected by our operator partners, Sinch passes these charges through to you. Additionally, Sinch also performs near real-time traffic evaluations to ensure spam, fraud, and/or any disallowed content are flagged/blocked to prevent as much non-compliant traffic from reaching our operator partners & downstream customers along with managing remediation and preventative action plans as a result of these violations.

As such and starting on September 1, 2026, Sinch will begin assessing Non-Compliance fees (per the table below) related to the management of these non-compliance violations identified by our own audit findings.

Pursuant to the messaging agreement, your company will be required to pay the fees set forth in the following table:

Description: 8XX and 10DLC A2P Sinch Immediate Action (Sev-0) Administrative Assistance Fee *
Quantity: NRC per Incident
Price/Rate: Variable

Description: Sinch PIP Management **
Quantity: MRC during PIP
Price/Rate: $7,500.00

Non-Compliance Administrative Recovery Fees outlined above indicate the fees to be assessed by Inteliquent. The fee descriptions encompass various types of violations ranging from phishing & fraud to disallowed content. Severity-0 incidents are the highest-priority issues and must be resolved immediately. Proactive alerts should be addressed promptly, but do not require immediate resolution.

The above Sinch Administrative Recovery Fees are above and beyond any Operator-Imposed Non-Compliance Fees, which also apply to you.

* Non-Compliance Sinch Immediate Action Sev-0 incidents include but are not limited to, phishing, smishing, social engineering, brand impersonation, illegal content, disallowed content, and/or SHAFT. Non-Compliance violations can be detected by Operator or Sinch resulting in Non-Compliance Fees. Operator Non-Compliance Fees are only applicable when Operator detected. This fee will variably range up to $1,000.

** Performance Improvement Plan (PIP) Management Fee may also be described as a Compliance Improvement Plan or Compliance Success Plan. The fee is assessed per month throughout the duration of the PIP.

Pursuant to the messaging agreement, your company will no longer be required to pay the fees set forth in the following table:

Description: 8XX and 10DLC A2P Sinch Proactive Alert Non-Compliance Notification
Quantity: NRC per Alert
Price/Rate: $250.00

Description: 10DLC A2P Sinch Sole-Proprietor Violation
Quantity: NRC per Violation
Price/Rate: $250.00
Aug 25, 13:15 CDT

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

Vitelity Maintenance ID# 092226// 9-22-26 - Service Affecting
Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 10:21 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: Tuesday September 22nd 7pm
End Time/Date: Tuesday September 22nd 11pm

Maintenance ID: 092226

Description: Development will be performing system updates to the customer portal and API.

Impact: The customer portal and API may experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Sep 14, 14:58 CDT
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