Monitoring - A fix has been implemented and we are monitoring the results.
Jul 01, 2026 - 12:35 CDT
Jul 01, 2026 - 12:35 CDT
Investigating - Vitelity teams are currently investigating reports of outbound call impairment for some customers. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Jul 01, 2026 - 12:29 CDT
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Jul 01, 2026 - 12:29 CDT
About This Site
To access your Vitelity services directly, go to https://portal.vitelity.net
Vitelity API
Operational
SIP Trunking
Operational
Inbound Calling
Operational
Outbound Calling
Operational
International Calling
Operational
9-1-1 / Emergency Services
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Fax Services
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vFax
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Fax Enabled Device
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View My Fax Portal
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Operational
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Operational
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Customer Portal Communication
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vitelity Maintenance ID 070726 Jul 7, 2026 21:00-23:00 CDT
Vitelity Service Affecting Notification
Start Time/Date: July 7th 9pm MT
End Time/Date: July 7th 11pm MT
Maintenance ID: 070726
Description: Vitelity will be performing firewall maintenance.
Impact: Access to our portals (portal.vitelity.net, viewmyfax.com) may be briefly interrupted while the updates are deployed. We expect the impact to be minimal as we have redundancies in place to minimize any downtime. Services such as voice and fax should not be impacted.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted on Jun 26, 2026 - 15:34 CDT
Start Time/Date: July 7th 9pm MT
End Time/Date: July 7th 11pm MT
Maintenance ID: 070726
Description: Vitelity will be performing firewall maintenance.
Impact: Access to our portals (portal.vitelity.net, viewmyfax.com) may be briefly interrupted while the updates are deployed. We expect the impact to be minimal as we have redundancies in place to minimize any downtime. Services such as voice and fax should not be impacted.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted on Jun 26, 2026 - 15:34 CDT
Vitelity Maintenance ID# 072826// Decommission Legacy Subnets Jul 28, 2026 20:00-22:00 CDT
Vitelity will be shutting down the legacy subnet 64.2.142.X on Tuesday July 28th at 7pm MT. Any customers using our legacy SBCs (64.2.142.90-95) will need to update the hosts in their configuration to 66.241.96.90-95 accordingly to continue normal operation.
We encourage all customers using the legacy subnet to update as soon as possible, as maintaining these legacy subnets is best effort only.
If you are using the legacy inbound SBCs (64.2.142.90-91) you will need to reach out to us to remove the legacy flag from your account so traffic will flow inbound from the new subnets. We recommend duplicating your existing trunks and modifying the host to the new IPs before the switch, so the transition will be seamless for you.
If you have any questions or concerns, please feel free to reach out by opening a support ticket or giving us a call at 888-898-4835.
Posted on Jun 12, 2026 - 11:52 CDT
We encourage all customers using the legacy subnet to update as soon as possible, as maintaining these legacy subnets is best effort only.
If you are using the legacy inbound SBCs (64.2.142.90-91) you will need to reach out to us to remove the legacy flag from your account so traffic will flow inbound from the new subnets. We recommend duplicating your existing trunks and modifying the host to the new IPs before the switch, so the transition will be seamless for you.
If you have any questions or concerns, please feel free to reach out by opening a support ticket or giving us a call at 888-898-4835.
Posted on Jun 12, 2026 - 11:52 CDT