Vitelity Status

Vitelity Notification - VitelShield Inaccessible

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 2026 - 14:03 CDT

Identified - Vitelity teams are currently investigating reports of VitelShield not being accessible for some customers with virtual hosted servers. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center.
Mar 18, 2026 - 11:33 CDT

About This Site

To access your Vitelity services directly, go to https://portal.vitelity.net

Vitelity API Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

International Calling Operational

9-1-1 / Emergency Services Operational

Fax Services Operational

vFax Operational

Fax Enabled Device Operational

View My Fax Portal Operational

Messaging Services Operational

Inbound Messaging (SMS) Operational

Outbound Messaging (SMS) Operational

Voicemail Messaging Operational

Hosted Servers Operational

Hosted Server(s) Operational

Data Center Operational

VitelShield Operational

Customer Portal Operational

Portal Reporting Tools Operational

Ticketing System Operational

Email Communication Operational

Customer Portal Communication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 9, 2026

No incidents reported today.

Apr 8, 2026

Vitelity Maintenance ID# 040726 // April 7th 2026 - Service Affecting

Completed - The scheduled maintenance has been completed.
Apr 8, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 23:00 CDT

Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 04-07-2026 11pm MT
End Time/Date: 04-08-2026 1am MT

Maintenance ID: 040726

Description: Vitelity engineers will be updating our voice infrastructure.

Impact: Any active calls will be dropped when the update is pushed. Service should be restored within 5-10 minutes.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Apr 7, 11:11 CDT

Apr 7, 2026

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

Vitelity Maintenance ID# 3109 03/31/2026 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Apr 1, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 20:00 CDT

Scheduled - Vitelity Network Operations Center

Start Time/Date: 03/31/2026 20:00 Hrs Central
End Time/Date: 04/01/2026 00:00 Hrs Central
Backup Date: 04/01/2026 20:00 Hrs Central

Maintenance ID: 3109

Description: Development will be performing system updates to the customer portal and backend systems.

Impact: The customer portal may experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Mar 27, 16:21 CDT

Mar 31, 2026

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.