In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 2024 - 22:00 CST
Scheduled - Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 02/20/2024 22:00 Hrs Central
End Time/Date: 02/21/2024 02:00 Hrs Central
Backup Time: 02/22/2024 22:00 Hrs Central

Maintenance ID: 2564

Description: Vitelity Engineers will be working on the network.

Impact: No impact expected, however users may see delay accessing portals, retrieving invoices or CDRs, receiving faxes.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Feb 20, 2024 22:00 - Feb 21, 2024 02:00 CST
Vitelity API ? Under Maintenance
SIP Trunking Under Maintenance
Inbound Calling Under Maintenance
Outbound Calling Under Maintenance
International Calling Under Maintenance
9-1-1 / Emergency Services Under Maintenance
Fax Services Under Maintenance
vFax Under Maintenance
Fax Enabled Device Under Maintenance
View My Fax Portal Under Maintenance
Messaging Services Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Operational
Hosted Server(s) Operational
Data Center Operational
VitelShield ? Operational
Customer Portal Under Maintenance
Customer Portal ? Under Maintenance
Portal Reporting Tools Under Maintenance
Ticketing System Under Maintenance
Email Communication Under Maintenance
Customer Portal Communication Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 03/27/2024 22:00 Hrs Central
End Time/Date: 03/28/2024 04:00 Hrs Central
Backup Date: 04/03/2024 22:00 Hrs Central

Maintenance ID: 2544-Vitelity

Description: Vitelity engineers will be working on the voice platform. The server clusters being addressed are in redundant architecture setup, and no customer impact is expected.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Posted on Feb 20, 2024 - 16:44 CST
Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 04/03/2024 22:00 Hrs Central
End Time/Date: 04/04/2024 05:00 Hrs Central
Backup Date: 04/10/2024 22:00 Hrs Central

Maintenance ID: 2545-Vitelity

Description: Network Engineers will be working on the Dallas SBC cluster during this maint window. These servers are operating in redundant architecture mode, and no customer impact is expected.

Impact: No customer impact expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Posted on Feb 20, 2024 - 17:17 CST
Past Incidents
Feb 20, 2024

Unresolved incident: Vitelity Maintenance ID# 2564 2/20/2024 -(Low Probability) Service Affecting.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 22:00 CST
Scheduled - Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 02/14/2024 22:00 Hrs Central
End Time/Date: 02/15/2024 04:00 Hrs Central

Backup Date: 02/21/2024 220:00 hrs Central

Maintenance ID: 2546

Description: Vitelity engineers will be working on the voice network.

Impact: Due to the use of redundant server topology, no impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Feb 9, 17:10 CST
Feb 14, 2024
Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024
Completed - The scheduled maintenance has been completed.
Feb 9, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 00:00 CST
Scheduled - Vitelity Emergency Service Affecting (Low Probability)


Start Time/Date: 02/09/2024 00:00 Hrs Central
End Time/Date: 02/09/2024 00:59 Hrs Central


Maintenance ID: 2558

Description: Vitelity engineers will be performing work on the system.

Impact: No expected impact expected however, termination and established calls could experience intermittent interruption during this activity.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Feb 7, 14:58 CST
Feb 8, 2024

No incidents reported.

Feb 7, 2024

No incidents reported.

Feb 6, 2024

No incidents reported.