Vitelity Outage Notification // Parent Case #xxxxxx // VitelShield Inaccessible
Investigating - Vitelity teams are currently investigating reports of VitelShield not being accessible for some customers. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center.
Oct 21, 2026 - 15:03 CDT

About This Site

To access your Vitelity services directly, go to https://portal.vitelity.net

Vitelity API Operational
SIP Trunking Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services Operational
Fax Services Operational
vFax Operational
Fax Enabled Device Operational
View My Fax Portal Operational
Messaging Services Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Degraded Performance
Hosted Server(s) Operational
Data Center Operational
VitelShield Degraded Performance
Customer Portal Operational
Customer Portal Operational
Portal Reporting Tools Operational
Ticketing System Operational
Email Communication Operational
Customer Portal Communication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 21, 2026

Vitelity Planned Maintenance - Voice Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 21, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 23:00 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: 10-20-26 10pm MT
End Time/Date: 10-21-26 12am MT

**UPDATE**
Backup Date: 10-22-26 10pm MT

Description: Engineers will be performing system updates to the voice platform.

Impact: Voice calls may experience intermittent availability throughout the duration of the maintenance. This will affect the following servers:

inbound23.vitelity.net
inbound24.vitelity.net
inbound27.vitelity.net
inbound40.vitelity.net
inbound41.vitelity.net
inbound45.vitelity.net
inbound69.vitelity.net

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Oct 20, 23:00 CDT

Oct 20, 2026

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Vitelity Maintenance ID# 100826// Voicemail
Completed - The scheduled maintenance has been completed.
Oct 9, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 23:00 CDT
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: Thursday Oct 8th 10pm MT
End Time/Date: Thursday Oct 8th 11pm MT

Description: Vitelity will be performing maintenance on our voicemail platform.

Impact: Voicemail may be inaccessible during this window.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Oct 6, 11:07 CDT

Oct 8, 2026

Oct 7, 2026

Vitelity Maintenance ID# 1079325// 10-06-26 Voice Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 7, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 23:00 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: 10-06-26 10pm MT
End Time/Date: 10-07-26 12am MT

Maintenance ID:1079325

Description: Engineers will be performing system updates to the voice platform.

Impact: Voice calls may experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Oct 1, 11:37 CDT
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