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Vitelity API Operational
SIP Trunking Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services Operational
Fax Services Operational
vFax Operational
Fax Enabled Device Operational
View My Fax Portal Operational
Messaging Services Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Operational
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Customer Portal Communication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Vitelity Maintenance ID# 071426 Jul 14, 2026 20:00 - Jul 15, 2026 00:00 CDT

Vitelity Service Affecting Notification

Start Time/Date: 7-14-26 7pm MT
End Time: 11pm MT

Description: Vitelity will be performing maintenance on the following servers:

inbound19 66.241.96.225
Inbound61 66.241.96.252
Inbound60 66.241.96.253
inbound66 66.241.99.54
inbound55 66.241.99.166
inbound56 66.241.99.171
inbound58 66.241.99.60
inbound19 66.241.96.225
inbound59 66.241.96.53
inbound9 66.241.96.21
inbound53 66.241.96.50

Impact: Active calls on these servers will drop when maintenance begins. There will be DNS updates to consolidate to a single subnet.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Posted on Jul 09, 2026 - 11:22 CDT

Vitelity Maintenance ID# 072826// Decommission Legacy Subnets Jul 28, 2026 20:00-22:00 CDT

Vitelity will be shutting down the legacy subnet 64.2.142.X on Tuesday July 28th at 7pm MT. Any customers using our legacy SBCs (64.2.142.90-95) will need to update the hosts in their configuration to 66.241.96.90-95 accordingly to continue normal operation.

We encourage all customers using the legacy subnet to update as soon as possible, as maintaining these legacy subnets is best effort only.

If you are using the legacy inbound SBCs (64.2.142.90-91) you will need to reach out to us to remove the legacy flag from your account so traffic will flow inbound from the new subnets. We recommend duplicating your existing trunks and modifying the host to the new IPs before the switch, so the transition will be seamless for you.

If you have any questions or concerns, please feel free to reach out by opening a support ticket or giving us a call at 888-898-4835.
Posted on Jun 12, 2026 - 11:52 CDT
Jul 9, 2026

No incidents reported today.

Jul 8, 2026

No incidents reported.

Jul 7, 2026
Vitelity Maintenance ID 070726
Completed - The scheduled maintenance has been completed.
Jul 7, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 21:00 CDT
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: July 7th 9pm MT
End Time/Date: July 7th 11pm MT

Maintenance ID: 070726

Description: Vitelity will be performing firewall maintenance.

Impact: Access to our portals (portal.vitelity.net, viewmyfax.com) may be briefly interrupted while the updates are deployed. We expect the impact to be minimal as we have redundancies in place to minimize any downtime. Services such as voice and fax should not be impacted.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Jun 26, 15:34 CDT
Jul 6, 2026
Vitelity Incident Notification // Outbound Call Failures
Resolved - This incident has been resolved.
Jul 6, 08:51 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 19:10 CDT
Investigating - We are investigating an issue with outbound calls placed through the SBC 66.241.96.93. Our legacy SBC 64.2.142.93 and outbound.vitelity.net are alternatives you can use that are confirmed up.
Jul 4, 18:48 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 12:35 CDT
Investigating - Vitelity teams are currently investigating reports of outbound call impairment for some customers. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center
Jul 1, 12:29 CDT
Jul 5, 2026

No incidents reported.

Jul 4, 2026
Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026
Jun 30, 2026
Vitelity Maintenance ID 063026
Completed - The scheduled maintenance has been completed.
Jun 30, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 20:00 CDT
Scheduled - Vitelity Network Operations Center

Start Time: 7pm MT
End Time: 9pm MT
Backup Window: 07-01-26 7pm-9pm MT

Description: Voice Engineers will be performing maintenance on the legacy 64.2.142.0/24 IP range.

Impact: Active calls on these servers will drop when the maintenance begins.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Jun 26, 17:07 CDT
Vitelity Maintenance ID 063026
Completed - The scheduled maintenance has been completed.
Jun 30, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 16:00 CDT
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 6-30-26 1pm MT
End Time/Date: 6-30-26 3pm MT

Maintenance ID: 063026

Description: Vitelity will be doing routine database maintenance.

Impact: No Expected Impact

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Jun 25, 16:29 CDT
Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

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