All Systems Operational

Vitelity API ? Operational
SIP Trunking Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services Operational
Fax Services Operational
vFax Operational
Fax Enabled Device Operational
View My Fax Portal Operational
Messaging Services Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Operational
Hosted Server(s) Operational
Data Center Operational
VitelShield ? Operational
Customer Portal Operational
Customer Portal ? Operational
Portal Reporting Tools Operational
Ticketing System Operational
Email Communication Operational
Customer Portal Communication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Vitelity Maintenance ID# 2904 07/07/2025 -(Low Probability) Service Affecting Jul 7, 2025 22:00 - Jul 8, 2025 04:00 CDT

Vitelity Service Affecting Notification

Start Time/Date: 07/07/2025 22:00 Hrs Central
End Time/Date: 07/08/2025 04:00 Hrs Central
Backup Date: 07/08/2025 22:00 Hrs Central

Maintenance ID: 2904

Description: Vitelity engineers will be performing firmware updates to the carrier SBCs in Dallas, and Plymouth. These SBCs operate in High Availability pairs, and use SRV to provide geo-redundancy.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Posted on Jun 27, 2025 - 17:14 CDT
Jul 6, 2025

No incidents reported today.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Vitelity Maintenance ID# 2903v 07/02/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Jul 3, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 22:00 CDT
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 07/02/2025 22:00 Hrs Central
End Time/Date: 07/03/2025 04:00 Hrs Central
Backup Date: 07/03/2025 22:00 Hrs Central

Maintenance ID: 2903v

Description: Vitelity engineers will be performing firmware updates to the SBC in Englewood, These SBCs operate in a High Availability pair.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Jun 26, 16:59 CDT
Jul 2, 2025
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Vitelity Maintenance ID# 2893 06/24/2025- Service Affecting
Completed - The scheduled maintenance has been completed.
Jun 25, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: 06/24/2025 20:00 Hrs Central
End Time/Date: 06/25/2025 00:00 Hrs Central
Backup Date: 06/26/2025 20:00 Hrs Central

Maintenance ID: 2893

Description: Development will be performing system updates to the customer portal and backend supporting servers.

Impact: The customer portal will experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Jun 13, 14:28 CDT
Jun 24, 2025
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

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