All Systems Operational
Vitelity API ? Operational
SIP Trunking Operational
Inbound Calling Operational
Outbound Calling Operational
Toll Free Calling Operational
International Calling Operational
9-1-1 / Emergency Services Operational
Fax Services Operational
vFax Operational
Fax Enabled Device Operational
View My Fax Portal Operational
Messaging Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Operational
Hosted Server(s) Operational
Data Center Operational
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Customer Portal Operational
Customer Portal ? Operational
Portal Reporting Tools Operational
Ticketing System Operational
Email communication for ticketing system Operational
Customer Portal communication for ticketing system Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vitelity Maintenance ID# 2251 03/21/2023 - Service Affecting Mar 21, 2023 20:00 - Mar 22, 2023 00:00 CDT
Vitelity Service Affecting Notification

Start Time/Date: 03/21/2023 20:00 Hrs Central
End Time/Date: 03/22/2023 00:00 Hrs Central

Maintenance ID: 2251

Description: Vitelity Engineers will be performing back end server maintenance.

Impact: During the maintenance window the applications will restart so brief interruptions to services (several seconds) could occur.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Posted on Mar 15, 2023 - 16:08 CDT
Past Incidents
Mar 21, 2023

No incidents reported today.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Completed - The scheduled maintenance has been completed.
Mar 16, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 02:00 CDT
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 03/16/2023 02:00 Hrs Central
End Time/Date: 03/16/2023 04:00 Hrs Central

Maintenance ID: 2259

Description: Vitelity engineers will be performing maintenance on the network.

Impact: no espected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Mar 14, 17:57 CDT
Mar 15, 2023
Completed - The scheduled maintenance has been completed.
Mar 15, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 18:00 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: 03/15/2023 18:00 Hr Central
End Time/Date: 03/15/2023 22:00 Hr Central

Maintenance ID: 2232

Vitelity Local Number Portability Improvements: We are excited to announce our new local number porting (LNP) order process will be released on Wednesday, March 15. This easy-to-use, self-service module will enable managing port orders (local and toll-free numbers) quickly and efficiently. Users will be able to check on order status throughout the lifecycle and manage activations all within the Vitelity portal. Plus, you’ll have the ability to select a requested due date, identify fax numbers, and activate numbers on demand. Updated APIs will be included in this release. We’ll provide several months’ time, with our backward compatibility support, for our API users to update their systems and take advantage of the new capabilities. The current APIs will be functional and available after this release. We will reach out with additional information specific to our API customers later this month. See link below for more information:

https://help.inteliquent.com/vitelity-local-number-portability-improvements
Impact: The customer portal will experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Mar 13, 15:02 CDT
Completed - The scheduled maintenance has been completed.
Mar 15, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:00 CDT
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 03/14/2023 20:00 Hrs Central
End Time/Date: 03/15/2023 00:00 Hrs Central

Maintenance ID: 2249

Description: Vitelity Engineers will be performing back end server maintenance.

Impact: During the maintenance window the applications will restart so brief interruptions to services (several seconds) could occur.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Mar 14, 17:50 CDT
Mar 14, 2023
Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023
Completed - The scheduled maintenance has been completed.
Mar 9, 00:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 23:01 CST
Update - Vitelity Service Affecting Notification

Start Time/Date: 03/01/2023 23:00 Hrs Central (TO BE RESCHED)
End Time/Date: 03/02/2023 00:01 Hrs Central (TO BE RESCHED)
Backup date: 03/02/2023 23:00 Hrs Central (TO BE RESCHED)

Maintenance ID: 2178

Description: Vitelity Engineers will be performing some network updates. Safety checks are requiring that this work be rescheduled.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Feb 28, 10:44 CST
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 03/01/2023 23:00 Hrs Central (TO BE RESCHED)
End Time/Date: 03/02/2023 00:01 Hrs Central (TO BE RESCHED)
Backup date: 03/02/2023 23:00 Hrs Central (TO BE RESCHED)

Maintenance ID: 2178

Description: Vitelity Engineers will be performing some network updates. Safety checks are requiring that this work be rescheduled.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Mar 8, 23:00 CST
Mar 8, 2023
Completed - The scheduled maintenance has been completed.
Mar 8, 23:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 23:01 CST
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 03/08/2023 23:00 Hrs Central
End Time/Date: 03/08/2023 23:30 Hrs Central

Maintenance ID: 002229

Description: Vitelity engineers will be working on the voice network.

Impact: No expected impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Feb 27, 16:43 CST
Mar 7, 2023

No incidents reported.