Vitelity Status

All Systems Operational

Vitelity API Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

Toll Free Calling Operational

International Calling Operational

9-1-1 / Emergency Services Operational

Fax Services Operational

vFax Operational

Fax Enabled Device Operational

View My Fax Portal Operational

Messaging Services Operational

Inbound Messaging (SMS) Operational

Outbound Messaging (SMS) Operational

Voicemail Messaging Operational

Hosted Servers Operational

Hosted Server(s) Operational

Data Center Operational

VitelShield Operational

Customer Portal Operational

Portal Reporting Tools Operational

Ticketing System Operational

Email Communication Operational

Customer Portal Communication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Vitelity Maintenance ID# 2445b 11/29/2023 -(Low Probability) Service Affecting Nov 29, 2023 20:00 - Nov 30, 2023 00:00 CST

Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 11/29/2023 20:00 Hrs Central
End Time/Date: 11/30/2023 00:01 Hrs Central
Backup start: 11/30/2023 20:00 Hrs Central

Maintenance ID: 2445b

Description: Vitelity engineers will be performing work on the system.

Impact: No expected impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Posted on Nov 21, 2023 - 12:25 CST

Past Incidents

Nov 28, 2023

No incidents reported today.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

Vitelity Maintenance ID# 2445 11/16/2023 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Nov 16, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 17:00 CST

Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 11/16/2023 17:00 Hrs Central
End Time/Date: 11/16/2023 22:00 Hrs Central
Backup Date 11/17/2023 17:00 Hrs Central

Maintenance ID: 2445

Description: Vitelity engineers will be working on the API and Vfax to address found issues.

Impact: No expected impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Nov 14, 14:05 CST

Vitelity Outage Notification // Parent Case #01273214 // Customer Portal Access

Resolved - We have finished monitoring this issue and confirmed service has been restored and is stable. If you continue to experience any further issues, please feel free to reach out to our support teams by calling +1-888-898-4835 or logging into your portal and submitting a support ticket. Please do not respond to this email address as it is not monitored.
Thank you, Vitelity Network Operations Center
Nov 16, 17:05 CST

Monitoring - A fix has been implemented and we are monitoring the results. If you are still unable to log into the user portal, please close down your browser or attempt again using an incognito window. If the issue persists, please call +1-888-898-4835

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center
Nov 16, 08:50 CST

Identified - Vitelity teams have identified an issue when accessing the Vitelity User Portal. The appropriate teams are engaged and we will continue to keep status.vitelity.com updated with the progress details. Thank you for your patience.

You may experience the following issues pertaining to this issue:
* Unresponsive pages when attempting to access portal.vitelity.net
* Pages load slower than normal

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.
Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center
Nov 16, 08:40 CST

Nov 15, 2023

No incidents reported.

Nov 14, 2023

No incidents reported.