All Systems Operational
Vitelity API ? Operational
SIP Trunking Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services Operational
Fax Services Operational
vFax Operational
Fax Enabled Device Operational
View My Fax Portal Operational
Messaging Services Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Operational
Hosted Server(s) Operational
Data Center Operational
VitelShield ? Operational
Customer Portal Operational
Customer Portal ? Operational
Portal Reporting Tools Operational
Ticketing System Operational
Email Communication Operational
Customer Portal Communication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 26, 2024

No incidents reported today.

Apr 25, 2024
Vitelity Maintenance ID# 2613b 04/24/2024 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Apr 25, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 22:00 CDT
Scheduled - Vitelity Service Affecting Notification(Low Probability)

Start Time/Date: 04/24/2024 22:00 Hrs Central
End Time/Date: 04/25/2024 04:00 Hrs Central
Backup Date: 05/01/2024 22:00 Hrs Central

Maintenance ID: 2613b

Description: Vitelity engineers will be working on equipment in the Dallas Central Office. This is a continuation of Maint-2613.

Impact: No customer impact is expected.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Apr 16, 13:50 CDT
Apr 24, 2024
Vitelity Maintenance ID# 2626 04/24/2024 -(Low Probability) Emergency Service Affecting
Completed - The scheduled maintenance has been completed.
Apr 24, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 15:00 CDT
Scheduled - Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 04/24/2024 15:00 Hrs Central
End Time/Date: 04/24/2024 16:00 Hrs Central
Backup Date: 4/24/2024 22:00 Hrs Central

Maintenance ID: 2626

Description: Vitelity engineers will be performing diagnostics to a standby server. This is a continuation of 2622

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Apr 24, 13:18 CDT
Vitelity Maintenance ID# 2613 04/23/2024 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Apr 24, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:00 CDT
Scheduled - Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 04/23/2024 22:00 Hrs Central
End Time/Date: 04/24/2024 04:00 Hrs Central
Backup Date: 04/30/2024 22:00 Hrs Central

Maintenance ID: 2613

Description: Vitelity engineers will be working on equipment in the Dallas Central Office.

Impact: No Customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Apr 15, 16:32 CDT
Vitelity Maintenance ID# 2622 04/23/2024 -(Low Probability) Emergency Service Affecting
Completed - The scheduled maintenance has been completed.
Apr 24, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:00 CDT
Scheduled - Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 04/23/2024 21:00 Hrs Central
End Time/Date: 04/24/2024 02:00 Hrs Central
Backup Date: 4/24/2024 21:00 Hrs Central

Maintenance ID: 2622

Description: Vitelity engineers will be making emergency repair to a standby server.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Apr 23, 11:45 CDT
Apr 23, 2024
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
Vitelity Maintenance ID# 2609b 04/18/2024 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Apr 19, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 22:00 CDT
Scheduled - Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 04/18/2024 22:00 Hrs Central
End Time/Date: 04/19/2024 04:00 Hrs Central
Backup Date: 04/25/2024 22:00 Hrs Central

Maintenance ID: 2609b

Description: Vitelity engineers will be working on equipment in the Dallas Central Office. This is a continuation of Maint-2609.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Apr 16, 13:27 CDT
Apr 18, 2024
Vitelity Maintenance ID# 2609 04/17/2024 - (Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Apr 18, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:00 CDT
Scheduled - Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 04/17/2024 22:00 Hrs Central
End Time/Date: 04/18/2024 04:00 Hrs Central
Backup Date: 04/24/2024 22:00 Hrs Central

Maintenance ID: 2609

Description: Vitelity engineers will be working on equipment in the Dallas Central Office.

Impact: No Customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Apr 15, 16:41 CDT
Apr 17, 2024
Vitelity Maintenance ID# 2614 04/16/2024 - Service Affecting
Completed - The scheduled maintenance has been completed.
Apr 17, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 21:00 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: 04/16/2024 20:00 Hrs Central
End Time/Date: 04/17/2024 00:01 Hrs Central
Backup Date: 04/18/2024 20:00 Hrs Central

Maintenance ID: 2614

Description: Development will be performing system updates to the customer portal.

Impact: The customer portal may experience intermittent availability throughout the duration of the maintenance, or changes may be delayed. TF Order api calls may be delayed or fail while deploying these updates.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Apr 11, 16:43 CDT
Apr 16, 2024
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

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