Vitelity Status

All Systems Operational

About This Site

To access your Vitelity services directly, go to https://portal.vitelity.net

Vitelity API Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

International Calling Operational

9-1-1 / Emergency Services Operational

Fax Services Operational

vFax Operational

Fax Enabled Device Operational

View My Fax Portal Operational

Messaging Services Operational

Inbound Messaging (SMS) Operational

Outbound Messaging (SMS) Operational

Voicemail Messaging Operational

Hosted Servers Operational

Hosted Server(s) Operational

Data Center Operational

VitelShield Operational

Customer Portal Operational

Portal Reporting Tools Operational

Ticketing System Operational

Email Communication Operational

Customer Portal Communication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 6, 2026

Vitelity Maintenance ID# 3042 02/05/2026 - Service Affecting

Completed - The scheduled maintenance has been completed.
Feb 6, 00:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 20:00 CST

Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 02/05/2026 20:00 Hrs Central
End Time/Date: 02/06/2026 00:00 Hrs Central
Backup Date: 02/09/2026 20:00 Hrs Central

Maintenance ID: 3042 Resched

Description: Vitelity engineers will finish migrating the following subnets to new hardware:
64.2.142.215
64.2.142.111
64.2.142.107
64.2.142.216
64.2.142.190
64.2.142.106
64.2.142.109
64.2.142.187
64.2.142.17
64.2.142.188
64.2.142.9
64.2.142.87
64.2.142.29
64.2.142.18

These used to be in an old outbound.vitelity.net DNS pool with multiple A records, some customer devices appear to have them hard coded as that has not been a DNS pool for years. We will migrate these as well but traffic is minimal.

Impact: The estimated downtime is 10 minutes for customers that are assigned to above listed servers as they are moved. Active inbound and outbound calls using these servers will be dropped, and new call attempts will fail while the servers are being moved. Calls on other servers will not be impacted.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Feb 3, 16:30 CST

Feb 5, 2026

Vitelity Maintenance ID# 3063 02/05/2026 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Feb 5, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 17:00 CST

Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 02/05/2026 17:00 Hrs Central
End Time/Date: 02/05/2026 21:00 Hrs Central
Backup Date: 02/06/2026 17:00 Hrs Central

Maintenance ID: 3063

Description: Vitelity will be performing some backend server updates.

Impact: no expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Feb 4, 15:26 CST

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.