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Vitelity API Operational
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Inbound Calling Operational
Outbound Calling Operational
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Outbound Messaging (SMS) Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Vitelity Maintenance ID# 100626 Service Affecting Oct 6, 2026 20:00-22:00 CDT

Vitelity Network Operations Center

Start Time/Date: Tuesday October 6th 7pm MT
End Time/Date: Tuesday October 6th 9pm MT

Maintenance ID: 092226

Description: Development will be performing system updates to the customer portal and API.

Impact: The customer portal and API may experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Posted on Sep 29, 2026 - 11:44 CDT

Sep 29, 2026

Important Update: Sinch Non-Compliance Administrative Recovery Fee Adjustments (Effective Starting on September 1, 2026)
Completed - The scheduled maintenance has been completed.
Sep 29, 11:41 CDT
Scheduled - As your CNP and DCA partner in the messaging ecosystem, Sinch works directly with the mobile operator(s) (“Operator”s) to deliver A2P messaging traffic to customers. Our mobile operator partners previously introduced "non-compliance" charges for messaging traffic violations. Where there is a messaging traffic violation detected by our operator partners, Sinch passes these charges through to you. Additionally, Sinch also performs near real-time traffic evaluations to ensure spam, fraud, and/or any disallowed content are flagged/blocked to prevent as much non-compliant traffic from reaching our operator partners & downstream customers along with managing remediation and preventative action plans as a result of these violations.

As such and starting on September 1, 2026, Sinch will begin assessing Non-Compliance fees (per the table below) related to the management of these non-compliance violations identified by our own audit findings.

Pursuant to the messaging agreement, your company will be required to pay the fees set forth in the following table:

Description: 8XX and 10DLC A2P Sinch Immediate Action (Sev-0) Administrative Assistance Fee *
Quantity: NRC per Incident
Price/Rate: Variable

Description: Sinch PIP Management **
Quantity: MRC during PIP
Price/Rate: $7,500.00

Non-Compliance Administrative Recovery Fees outlined above indicate the fees to be assessed by Inteliquent. The fee descriptions encompass various types of violations ranging from phishing & fraud to disallowed content. Severity-0 incidents are the highest-priority issues and must be resolved immediately. Proactive alerts should be addressed promptly, but do not require immediate resolution.

The above Sinch Administrative Recovery Fees are above and beyond any Operator-Imposed Non-Compliance Fees, which also apply to you.

* Non-Compliance Sinch Immediate Action Sev-0 incidents include but are not limited to, phishing, smishing, social engineering, brand impersonation, illegal content, disallowed content, and/or SHAFT. Non-Compliance violations can be detected by Operator or Sinch resulting in Non-Compliance Fees. Operator Non-Compliance Fees are only applicable when Operator detected. This fee will variably range up to $1,000.

** Performance Improvement Plan (PIP) Management Fee may also be described as a Compliance Improvement Plan or Compliance Success Plan. The fee is assessed per month throughout the duration of the PIP.

Pursuant to the messaging agreement, your company will no longer be required to pay the fees set forth in the following table:

Description: 8XX and 10DLC A2P Sinch Proactive Alert Non-Compliance Notification
Quantity: NRC per Alert
Price/Rate: $250.00

Description: 10DLC A2P Sinch Sole-Proprietor Violation
Quantity: NRC per Violation
Price/Rate: $250.00
Aug 25, 13:15 CDT

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

Vitelity Maintenance ID# 092226// 9-22-26 - Service Affecting
Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 10:21 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: Tuesday September 22nd 7pm
End Time/Date: Tuesday September 22nd 11pm

Maintenance ID: 092226

Description: Development will be performing system updates to the customer portal and API.

Impact: The customer portal and API may experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Sep 14, 14:58 CDT

Sep 22, 2026

Sep 21, 2026

Vitelity Maintenance ID# 092026// 09-20-26 - Service Affecting
Completed - The scheduled maintenance has been completed.
Sep 21, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 23:00 CDT
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: Sunday September 20th 10pm MT
End Time/Date: 11pm MT

Vitelity will be migrating specific voice servers to new hardware. Expected downtime will be roughly 20-30 minutes. The affected servers are:

66.241.99.67 (inbound50)
66.241.99.68 (inbound58, inbound65)
66.241.99.69 (inbound19)
66.241.99.75 (inbound15,53,55,56,59,60,62,67)
66.241.99.76 (inbound9, inbound61, inbound66, sip.vitelity.net)

Should you have any questions regarding this maintenance please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. Please do not respond to this email as it is not monitored.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Thank you,

Vitelity Network Operations Center
Sep 16, 10:19 CDT

Sep 20, 2026

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Vitelity Outage Notification Inbound & Outbound Call Failures
Resolved - This incident has been resolved.
Sep 18, 15:19 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 11:10 CDT
Investigating - Vitelity teams are currently investigating reports of inbound and outbound call failures for some customers. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center
Sep 18, 10:47 CDT

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

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