All Systems Operational

About This Site

To access your Vitelity services directly, go to https://portal.vitelity.net

Vitelity API Operational
SIP Trunking Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services Operational
Fax Services Operational
vFax Operational
Fax Enabled Device Operational
View My Fax Portal Operational
Messaging Services Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Operational
Hosted Server(s) Operational
Data Center Operational
VitelShield Operational
Customer Portal Operational
Customer Portal Operational
Portal Reporting Tools Operational
Ticketing System Operational
Email Communication Operational
Customer Portal Communication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Vitelity Planned Maintenance - 911 Emergency Services Nov 10, 2026 23:00 - Nov 11, 2026 00:00 CST

Vitelity will be performing maintenance on our primary 911 emergency services platform. We will have redundancies in place; there should be no impact.
Posted on Nov 03, 2026 - 14:13 CST

Nov 4, 2026

Vitelity Planned Maintenance - Voice Service Affecting
Completed - The scheduled maintenance has been completed.
Nov 4, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 23:00 CST
Scheduled - Vitelity Network Operations Center

Description: Engineering will be performing system updates to the voice network.

Impact: No expected impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Oct 30, 14:19 CDT

Nov 3, 2026

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Vitelity Planned Maintenance - Voice Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 30, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 23:00 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: 10-29-26 10pm MT
End Time/Date: 10-30-26 12am MT

Description: Engineers will be performing system updates to the voice platform.

Impact: Voice calls may experience intermittent availability throughout the duration of the maintenance. This will affect the following server:

66.241.96.221 (inbound27.vitelity.net)
66.241.96.96 (inbound23.vitelity.net)
66.241.96.109 (inbound41.vitelity.net)
66.241.96.237 (inbound40.vitelity.net)
66.241.96.164 (inbound24.vitelity.net)

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Oct 27, 12:15 CDT

Oct 29, 2026

Oct 28, 2026

Vitelity Customer Portal
Resolved - This incident has been resolved.
Oct 28, 12:03 CDT
Update - We are continuing to work on a fix for this issue.
Oct 28, 11:43 CDT
Identified - We have corrected issues updating routing methods and with newly provisioned fax lines. We are still working on the remaining items.
Oct 27, 17:22 CDT
Investigating - Vitelity is investigating issues with changes made in the customer portal at this time. We are aware of and investigating the following issues:

Routing method updates not taking affect
Missing international outbound settings
Ticket attachments not being downloadable
Newly provisioned fax numbers ringing busy

If you are experiencing any other issues with the new portal, please open a ticket or give us a call to report it.
Oct 27, 17:02 CDT
Vitelity Planned Maintenance - Voice Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 28, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 23:00 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: 10-27-26 10pm MT
End Time/Date: 10-28-26 12am MT

Description: Engineers will be performing system updates to the voice platform.

Impact: Voice calls may experience intermittent availability throughout the duration of the maintenance. This will affect the following server:

inbound16.vitelity.net

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Oct 23, 12:01 CDT

Oct 27, 2026

Oct 26, 2026

Vitelity Maintenance - Customer Portal
Completed - The scheduled maintenance has been completed.
Oct 26, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 13:00 CDT
Scheduled - Description: Vitelity will be performing maintenance and updates on our customer portal today, Monday October 26th.

Impact: The portal may be inaccessible during the update

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Oct 26, 11:39 CDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Vitelity Outage Notification // Parent Case #xxxxxx // VitelShield Inaccessible
Resolved - This incident has been resolved.
Oct 22, 11:04 CDT
Investigating - Vitelity teams are currently investigating reports of VitelShield not being accessible for some customers. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center.
Oct 21, 15:03 CDT

Oct 21, 2026

Vitelity Planned Maintenance - Voice Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 21, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 23:00 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: 10-20-26 10pm MT
End Time/Date: 10-21-26 12am MT

**UPDATE**
Backup Date: 10-22-26 10pm MT

Description: Engineers will be performing system updates to the voice platform.

Impact: Voice calls may experience intermittent availability throughout the duration of the maintenance. This will affect the following servers:

inbound23.vitelity.net
inbound24.vitelity.net
inbound27.vitelity.net
inbound40.vitelity.net
inbound41.vitelity.net
inbound45.vitelity.net
inbound69.vitelity.net

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Oct 20, 23:00 CDT
Incident History Powered by Atlassian Statuspage