Identified - Vitelity teams are currently investigating reports of VitelShield not being accessible for some customers with virtual hosted servers. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center.
Mar 18, 2026 - 11:33 CDT
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center.
Mar 18, 2026 - 11:33 CDT
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Scheduled Maintenance
Vitelity Maintenance ID# 3092 03/24/3036 - Service Affecting Mar 24, 2026 20:00-23:00 CDT
Vitelity Service Affecting Notification
Start Time/Date: 03/24/2026 20:00 Hrs Central
End Time/Date: 03/24/2026 23:00 Hrs Central
Backup Date: 03/25/2026 20:00 Hrs Central
Maintenance ID: 3092
Description: Vitelity engineers will be adding a new rtpengine cluster to the legacy Vitelity network that can signal customers and scale as needed. After this maintenance, RTP may now source from 66.241.96.152 and 66.241.96.153 in addition to their SIP sourcing server, it is advised to ensure network and firewalls allow these sources for RTP.
NOTE: Standard communication to customers with new trunks ALREADY include this list:
"...please ensure your firewall is open for the following ranges as Media for these calls may originate from within the following IP ranges:
16384-36385 UDP
66.241.96.0/24
66.241.97.0/24
66.241.99.0/24
66.241.100.0/24
66.241.107.0/24
66.241.109.0/24
66.241.111.0/24
140.239.143.0/24
207.166.136.0/24
207.166.137.0/24
207.166.138.0/24
206.144.16.32/27"
Impact: If IP ranges listed above have already been whitelisted in Firewalls and Voice servers, no customer impact is expected.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted on Mar 17, 2026 - 16:41 CDT
Start Time/Date: 03/24/2026 20:00 Hrs Central
End Time/Date: 03/24/2026 23:00 Hrs Central
Backup Date: 03/25/2026 20:00 Hrs Central
Maintenance ID: 3092
Description: Vitelity engineers will be adding a new rtpengine cluster to the legacy Vitelity network that can signal customers and scale as needed. After this maintenance, RTP may now source from 66.241.96.152 and 66.241.96.153 in addition to their SIP sourcing server, it is advised to ensure network and firewalls allow these sources for RTP.
NOTE: Standard communication to customers with new trunks ALREADY include this list:
"...please ensure your firewall is open for the following ranges as Media for these calls may originate from within the following IP ranges:
16384-36385 UDP
66.241.96.0/24
66.241.97.0/24
66.241.99.0/24
66.241.100.0/24
66.241.107.0/24
66.241.109.0/24
66.241.111.0/24
140.239.143.0/24
207.166.136.0/24
207.166.137.0/24
207.166.138.0/24
206.144.16.32/27"
Impact: If IP ranges listed above have already been whitelisted in Firewalls and Voice servers, no customer impact is expected.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted on Mar 17, 2026 - 16:41 CDT