All Systems Operational

Vitelity API ? Operational
SIP Trunking Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services Operational
Fax Services Operational
vFax Operational
Fax Enabled Device Operational
View My Fax Portal Operational
Messaging Services Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Operational
Hosted Server(s) Operational
Data Center Operational
VitelShield ? Operational
Customer Portal Operational
Customer Portal ? Operational
Portal Reporting Tools Operational
Ticketing System Operational
Email Communication Operational
Customer Portal Communication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Vitelity Maintenance ID# 2884 06/18/2025 -(Low Probability) Service Affecting Jun 18, 2025 22:00 - Jun 19, 2025 04:00 CDT

Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 06/18/2025 22:00 Hrs Central
End Time/Date: 06/19/2025 04:00 Hrs Central
Backup Date: 06/19/2025 22:00 Hrs Central

Maintenance ID: 2884

Description: Vitelity Engineers will be upgrading firmware on our Carrier SBCs, which are operating in High Availability configuration, as well as Geo-diverse.

Impact: No expected customer impact.


While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Posted on May 29, 2025 - 15:25 CDT

Vitelity Maintenance ID# 2893 06/24/2025- Service Affecting Jun 24, 2025 20:00 - Jun 25, 2025 00:00 CDT

Vitelity Network Operations Center

Start Time/Date: 06/24/2025 20:00 Hrs Central
End Time/Date: 06/25/2025 00:00 Hrs Central
Backup Date: 06/26/2025 20:00 Hrs Central

Maintenance ID: 2893

Description: Development will be performing system updates to the customer portal and backend supporting servers.

Impact: The customer portal will experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Posted on Jun 13, 2025 - 14:28 CDT
Jun 16, 2025

No incidents reported today.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Vitelity Maintenance ID# 2886 06/05/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Jun 5, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 17:00 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: 06/05/2025 17:00 Hrs Central
End Time/Date: 06/05/2025 21:00 Hrs Central
Backup Date: 06/10/2025 17:00 Hrs Central

Maintenance ID: 2886

Description: Development will be performing system updates to the customer portal.

Impact: The customer portal will experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Jun 2, 16:07 CDT
Vitelity Maintenance ID# 2881 06/04/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Jun 5, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:00 CDT
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 06/04/2025 22:00 Hrs Central
End Time/Date: 06/05/2025 04:00 Hrs Central
Backup Date: 06/06/2025 22:00 Hrs Central

Maintenance ID: 2881

Description: Vitelity engineers will be upgrading firmware on the Englewood SBC cluster. This will be performed on the standby server, and after passing diagnostics then switched to active. Then the new standby will be upgraded.

Impact: there is no expected customer impact. It is unlikely but possible a very small amount of calls will get hung on the active SBC during switchover and will be dropped.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
May 27, 16:59 CDT
Jun 4, 2025
Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

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