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Important Update: Sinch Non-Compliance Administrative Recovery Fee Adjustments (Effective Starting on September 1, 2026) Sep 15, 2026 00:00-01:00 CDT
As your CNP and DCA partner in the messaging ecosystem, Sinch works directly with the mobile operator(s) (“Operator”s) to deliver A2P messaging traffic to customers. Our mobile operator partners previously introduced "non-compliance" charges for messaging traffic violations. Where there is a messaging traffic violation detected by our operator partners, Sinch passes these charges through to you. Additionally, Sinch also performs near real-time traffic evaluations to ensure spam, fraud, and/or any disallowed content are flagged/blocked to prevent as much non-compliant traffic from reaching our operator partners & downstream customers along with managing remediation and preventative action plans as a result of these violations.
As such and starting on September 1, 2026, Sinch will begin assessing Non-Compliance fees (per the table below) related to the management of these non-compliance violations identified by our own audit findings.
Pursuant to the messaging agreement, your company will be required to pay the fees set forth in the following table:
Description: 8XX and 10DLC A2P Sinch Immediate Action (Sev-0) Administrative Assistance Fee *
Quantity: NRC per Incident
Price/Rate: Variable
Description: Sinch PIP Management **
Quantity: MRC during PIP
Price/Rate: $7,500.00
Non-Compliance Administrative Recovery Fees outlined above indicate the fees to be assessed by Inteliquent. The fee descriptions encompass various types of violations ranging from phishing & fraud to disallowed content. Severity-0 incidents are the highest-priority issues and must be resolved immediately. Proactive alerts should be addressed promptly, but do not require immediate resolution.
The above Sinch Administrative Recovery Fees are above and beyond any Operator-Imposed Non-Compliance Fees, which also apply to you.
* Non-Compliance Sinch Immediate Action Sev-0 incidents include but are not limited to, phishing, smishing, social engineering, brand impersonation, illegal content, disallowed content, and/or SHAFT. Non-Compliance violations can be detected by Operator or Sinch resulting in Non-Compliance Fees. Operator Non-Compliance Fees are only applicable when Operator detected. This fee will variably range up to $1,000.
** Performance Improvement Plan (PIP) Management Fee may also be described as a Compliance Improvement Plan or Compliance Success Plan. The fee is assessed per month throughout the duration of the PIP.
Pursuant to the messaging agreement, your company will no longer be required to pay the fees set forth in the following table:
Description: 8XX and 10DLC A2P Sinch Proactive Alert Non-Compliance Notification
Quantity: NRC per Alert
Price/Rate: $250.00
Description: 10DLC A2P Sinch Sole-Proprietor Violation
Quantity: NRC per Violation
Price/Rate: $250.00
Posted on Aug 25, 2026 - 13:15 CDT
As such and starting on September 1, 2026, Sinch will begin assessing Non-Compliance fees (per the table below) related to the management of these non-compliance violations identified by our own audit findings.
Pursuant to the messaging agreement, your company will be required to pay the fees set forth in the following table:
Description: 8XX and 10DLC A2P Sinch Immediate Action (Sev-0) Administrative Assistance Fee *
Quantity: NRC per Incident
Price/Rate: Variable
Description: Sinch PIP Management **
Quantity: MRC during PIP
Price/Rate: $7,500.00
Non-Compliance Administrative Recovery Fees outlined above indicate the fees to be assessed by Inteliquent. The fee descriptions encompass various types of violations ranging from phishing & fraud to disallowed content. Severity-0 incidents are the highest-priority issues and must be resolved immediately. Proactive alerts should be addressed promptly, but do not require immediate resolution.
The above Sinch Administrative Recovery Fees are above and beyond any Operator-Imposed Non-Compliance Fees, which also apply to you.
* Non-Compliance Sinch Immediate Action Sev-0 incidents include but are not limited to, phishing, smishing, social engineering, brand impersonation, illegal content, disallowed content, and/or SHAFT. Non-Compliance violations can be detected by Operator or Sinch resulting in Non-Compliance Fees. Operator Non-Compliance Fees are only applicable when Operator detected. This fee will variably range up to $1,000.
** Performance Improvement Plan (PIP) Management Fee may also be described as a Compliance Improvement Plan or Compliance Success Plan. The fee is assessed per month throughout the duration of the PIP.
Pursuant to the messaging agreement, your company will no longer be required to pay the fees set forth in the following table:
Description: 8XX and 10DLC A2P Sinch Proactive Alert Non-Compliance Notification
Quantity: NRC per Alert
Price/Rate: $250.00
Description: 10DLC A2P Sinch Sole-Proprietor Violation
Quantity: NRC per Violation
Price/Rate: $250.00
Posted on Aug 25, 2026 - 13:15 CDT