Vitelity Status

All Systems Operational

Vitelity API Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

International Calling Operational

9-1-1 / Emergency Services Operational

Fax Services Operational

vFax Operational

Fax Enabled Device Operational

View My Fax Portal Operational

Messaging Services Operational

Inbound Messaging (SMS) Operational

Outbound Messaging (SMS) Operational

Voicemail Messaging Operational

Hosted Servers Operational

Hosted Server(s) Operational

Data Center Operational

VitelShield Operational

Customer Portal Operational

Portal Reporting Tools Operational

Ticketing System Operational

Email Communication Operational

Customer Portal Communication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 8, 2025

Vitelity Maintenance ID# 2904 07/07/2025 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Jul 8, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 22:00 CDT

Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 07/07/2025 22:00 Hrs Central
End Time/Date: 07/08/2025 04:00 Hrs Central
Backup Date: 07/08/2025 22:00 Hrs Central

Maintenance ID: 2904

Description: Vitelity engineers will be performing firmware updates to the carrier SBCs in Dallas, and Plymouth. These SBCs operate in High Availability pairs, and use SRV to provide geo-redundancy.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Jun 27, 17:14 CDT

Jul 7, 2025

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

Vitelity Maintenance ID# 2903v 07/02/2025 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Jul 3, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 22:00 CDT

Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 07/02/2025 22:00 Hrs Central
End Time/Date: 07/03/2025 04:00 Hrs Central
Backup Date: 07/03/2025 22:00 Hrs Central

Maintenance ID: 2903v

Description: Vitelity engineers will be performing firmware updates to the SBC in Englewood, These SBCs operate in a High Availability pair.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Jun 26, 16:59 CDT

Jul 2, 2025

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

Vitelity Maintenance ID# 2893 06/24/2025- Service Affecting

Completed - The scheduled maintenance has been completed.
Jun 25, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 CDT

Scheduled - Vitelity Network Operations Center

Start Time/Date: 06/24/2025 20:00 Hrs Central
End Time/Date: 06/25/2025 00:00 Hrs Central
Backup Date: 06/26/2025 20:00 Hrs Central

Maintenance ID: 2893

Description: Development will be performing system updates to the customer portal and backend supporting servers.

Impact: The customer portal will experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Jun 13, 14:28 CDT

Jun 24, 2025