Update - Updated to reflect Operational status for SMS
Apr 21, 11:18 CDT
Apr 21, 11:18 CDT
Monitoring - The following is a copy of an email sent to all Vitelity SMS customers first in November 2021 and again on April 12, 2022.
All Vitelity SMS/MMS Messaging Now Requires a Registered Brand & Campaign(s)
Register your Brand & Campaign by May 1, 2022
Text messaging is a key form of customer interaction widely used by businesses and applications of all kinds. Mobile carriers have recently introduced new rules when using 10-digit numbers for sending business-related text messages — referred to as Application-to-Person over 10-Digit Long Codes (A2P 10DLC).
The use of A2P 10DLC has resulted in excessive spam to mobile consumers, and as a result, mobile carriers are imposing new restrictions, fees, and severe penalties for misuse of messaging over 10-digit numbers.
Impacts To SMS/MMS On 10-digit Numbers
We're reaching out again regarding your application-to-person 10-digit long code (A2P 10DLC) SMS/MMS messaging with Vitelity. A notification was originally sent in November of last year indicating messaging could be shut down by January 2022. Additional time has been permitted allowing messaging traffic to continue. However, the time has now come for all messaging that does not have Brands and Campaigns registered to be shut down — no exceptions.
Mobile carriers have established specific guidelines based on federal, state and local laws to protect mobile subscribers from unwanted messaging while providing growth for the messaging ecosystem. Failure to comply with the mobile carrier's rules regarding registrations, and especially message content, can and will result in stiff penalties we will pass on to you. As a result, the guidelines for wireline messaging have changed significantly and will have an impact on your Vitelity messaging services.
Impacts to SMS/MMS On Toll Free Numbers
At the same time, the Toll-Free marketing is shifting to adopt similar verification rules for messaging on Toll-Free numbers. The process to get verified will be different. However, to stay in compliance, we will also disable adding messaging to new Toll-Free numbers at the same time we disable adding messaging to 10-digit numbers.
What is required?
To continue to use messaging on the Vitelity platform, you must register Brands and Campaigns associated with all A2P messaging by May 1, 2022. The following steps will be taken to ensure numbers used for messaging are in compliance.
On April 26, 2022, an update will be made to the Vitelity portal which will prevent any new numbers from being enabled for SMS. This includes both 10-digit and Toll-Free numbers. The campaign process must be followed to get any new 10-digit numbers enabled for messaging as well as enable any existing numbers for messaging.
On April 26, 2022, the APIs used to enable/disable messaging will also be disabled.
STARTING MAY 1, 2022, MESSAGING SERVICES FOR ALL PHONE NUMBERS WHICH DO NO HAVE A BRAND/CAMPAIGN REGISTERED WILL BE DISABLED — NO EXCEPTIONS.
All existing Toll-Free numbers with messaging enabled will be grandfathered until September 30th, 2022. At that time, all your existing numbers must be brought into compliance. The verification process for Toll-Free numbers is pending.
For 10-digit numbers, see how to get your brands and campaigns registered >> https://help.inteliquent.com/vitelity-direct-customers-getting-registered-for-sms/mms-messaging?j=42622778&sfmc_sub=415790977&l=5178840_HTML&u=589302933&mid=524003758&jb=0&utm_source=MarketingCloud&utm_medium=email&utm_campaign=New+Vitelity+Messaging+Requirements&utm_content=For+10-digit+numbers%2c+see+how+to+get+your+brands+and+campaigns+registered.
What is a brand?
Every business initiating any 10-digit SMS messages will be considered a Brand. A Brand may have multiple campaigns depending on use-cases supported, such as low-volume mixed use, 2FA (2-Factor Authentication) notifications, marketing messages, etc.
How do you register a Brand and Campaign?
See the attached A2P 10DLC Messaging Campaign Form, which needs to be filled out to register your business messaging services. We need to receive your returned form and phone numbers associated with each campaign to successfully register your messaging with The Campaign Registry (TCR) so your messaging services are not subject to being disabled on May 1st.
NOTE: If you're a reseller and you own the end customer, different rules apply as you must become a Content Service Provider (CSP) with The Campaign Registry.
See the steps to become a CSP as a Reseller >> https://help.inteliquent.com/vitelity-resellers-getting-registered-for-sms/mms-messaging?j=42622778&sfmc_sub=415790977&l=5178840_HTML&u=589302934&mid=524003758&jb=0&utm_source=MarketingCloud&utm_medium=email&utm_campaign=New+Vitelity+Messaging+Requirements&utm_content=See+the+steps+to+become+a+CSP+as+a+Reseller
Details regarding your existing messaging services can be obtained from the Vitelity customer portal . If you click on "All Voice", then "Download DID Report", you will receive a CSV file with features by phone number, which will include an SMS flag, with a "Y" indicating your number is messaging enabled.
Let us know if we can help.
Please let us know at MessagingUseCase@inteliquent.com detailing your Vitelity account username if you have any questions — we're here to help you through this transition.
We appreciate your business and partnership.
Apr 21, 10:45 CDT
All Vitelity SMS/MMS Messaging Now Requires a Registered Brand & Campaign(s)
Register your Brand & Campaign by May 1, 2022
Text messaging is a key form of customer interaction widely used by businesses and applications of all kinds. Mobile carriers have recently introduced new rules when using 10-digit numbers for sending business-related text messages — referred to as Application-to-Person over 10-Digit Long Codes (A2P 10DLC).
The use of A2P 10DLC has resulted in excessive spam to mobile consumers, and as a result, mobile carriers are imposing new restrictions, fees, and severe penalties for misuse of messaging over 10-digit numbers.
Impacts To SMS/MMS On 10-digit Numbers
We're reaching out again regarding your application-to-person 10-digit long code (A2P 10DLC) SMS/MMS messaging with Vitelity. A notification was originally sent in November of last year indicating messaging could be shut down by January 2022. Additional time has been permitted allowing messaging traffic to continue. However, the time has now come for all messaging that does not have Brands and Campaigns registered to be shut down — no exceptions.
Mobile carriers have established specific guidelines based on federal, state and local laws to protect mobile subscribers from unwanted messaging while providing growth for the messaging ecosystem. Failure to comply with the mobile carrier's rules regarding registrations, and especially message content, can and will result in stiff penalties we will pass on to you. As a result, the guidelines for wireline messaging have changed significantly and will have an impact on your Vitelity messaging services.
Impacts to SMS/MMS On Toll Free Numbers
At the same time, the Toll-Free marketing is shifting to adopt similar verification rules for messaging on Toll-Free numbers. The process to get verified will be different. However, to stay in compliance, we will also disable adding messaging to new Toll-Free numbers at the same time we disable adding messaging to 10-digit numbers.
What is required?
To continue to use messaging on the Vitelity platform, you must register Brands and Campaigns associated with all A2P messaging by May 1, 2022. The following steps will be taken to ensure numbers used for messaging are in compliance.
On April 26, 2022, an update will be made to the Vitelity portal which will prevent any new numbers from being enabled for SMS. This includes both 10-digit and Toll-Free numbers. The campaign process must be followed to get any new 10-digit numbers enabled for messaging as well as enable any existing numbers for messaging.
On April 26, 2022, the APIs used to enable/disable messaging will also be disabled.
STARTING MAY 1, 2022, MESSAGING SERVICES FOR ALL PHONE NUMBERS WHICH DO NO HAVE A BRAND/CAMPAIGN REGISTERED WILL BE DISABLED — NO EXCEPTIONS.
All existing Toll-Free numbers with messaging enabled will be grandfathered until September 30th, 2022. At that time, all your existing numbers must be brought into compliance. The verification process for Toll-Free numbers is pending.
For 10-digit numbers, see how to get your brands and campaigns registered >> https://help.inteliquent.com/vitelity-direct-customers-getting-registered-for-sms/mms-messaging?j=42622778&sfmc_sub=415790977&l=5178840_HTML&u=589302933&mid=524003758&jb=0&utm_source=MarketingCloud&utm_medium=email&utm_campaign=New+Vitelity+Messaging+Requirements&utm_content=For+10-digit+numbers%2c+see+how+to+get+your+brands+and+campaigns+registered.
What is a brand?
Every business initiating any 10-digit SMS messages will be considered a Brand. A Brand may have multiple campaigns depending on use-cases supported, such as low-volume mixed use, 2FA (2-Factor Authentication) notifications, marketing messages, etc.
How do you register a Brand and Campaign?
See the attached A2P 10DLC Messaging Campaign Form, which needs to be filled out to register your business messaging services. We need to receive your returned form and phone numbers associated with each campaign to successfully register your messaging with The Campaign Registry (TCR) so your messaging services are not subject to being disabled on May 1st.
NOTE: If you're a reseller and you own the end customer, different rules apply as you must become a Content Service Provider (CSP) with The Campaign Registry.
See the steps to become a CSP as a Reseller >> https://help.inteliquent.com/vitelity-resellers-getting-registered-for-sms/mms-messaging?j=42622778&sfmc_sub=415790977&l=5178840_HTML&u=589302934&mid=524003758&jb=0&utm_source=MarketingCloud&utm_medium=email&utm_campaign=New+Vitelity+Messaging+Requirements&utm_content=See+the+steps+to+become+a+CSP+as+a+Reseller
Details regarding your existing messaging services can be obtained from the Vitelity customer portal . If you click on "All Voice", then "Download DID Report", you will receive a CSV file with features by phone number, which will include an SMS flag, with a "Y" indicating your number is messaging enabled.
Let us know if we can help.
Please let us know at MessagingUseCase@inteliquent.com detailing your Vitelity account username if you have any questions — we're here to help you through this transition.
We appreciate your business and partnership.
Apr 21, 10:45 CDT
Vitelity API
?
Operational
SIP Trunking
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll Free Calling
Operational
International Calling
Operational
9-1-1 / Emergency Services
Operational
"nolatch" flag users
?
Operational
Fax Services
Operational
vFax
Operational
Fax Enabled Device
Operational
View My Fax Portal
Operational
Messaging
Operational
Inbound Messaging (SMS)
Operational
Outbound Messaging (SMS)
Operational
Voicemail Messaging
Operational
Hosted Servers
Operational
Hosted Server(s)
Operational
Data Center
Operational
VitelShield
?
Operational
Customer Portal
Operational
Customer Portal
?
Operational
Portal Reporting Tools
Operational
Ticketing System
Operational
Email communication for ticketing system
Operational
Customer Portal communication for ticketing system
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Vitelity Maintenance ID# 2039 07/12/2022 - Service Affecting
Jul 12, 23:00-23:30 CDT
Vitelity Service Affecting Notification
Start Time/Date: 07/12/2022 23:00 Hr Central
End Time/Date: 07/12/2022 23:30 Hr Central
Maintenance ID: 2039
Should you have any questions regarding this maintenance please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. Please do not respond to this email as it is not monitored.
Description: This maintenance is to migrate IP space
inbound28.vitelity.net 66.241.99.27
inbound29.vitelity.net 66.241.99.28
inbound31.vitelity.net 66.241.99.83
inbound32.vitelity.net 66.241.99.90
inbound33.vitelity.net 66.241.99.22
inbound34.vitelity.net 66.241.99.181
to new hardware for network improvements.
This will require the below updates to customer networks:
1. A new range of RTP ports to be allowed on customers network(s). The new port range is 16384-36385 (previous port range 10000-20000). However, customers can prepare in advance without impact, by updating their firewalls to allow the RTP port range of 10000-36385. If you are uncertain how to make these changes, please contact your Systems Administrator or specific Firewall support.
2. Customers with static IP authentication and behind NAT will need to update the Contact header and SDP (c=) with public IP.
3. Registration timeout value is increasing to 3600 secs. Customer will want to verify their firewall keeps the port open for this new length of time.
4. If your network has restrictive firewalls it is advised to allow 206.144.16.32/27 on your Vitelity subnet ranges.
Impact: Customers could expect some interruptions during this window. Including termination (sending and receiving).
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Thank you,
Vitelity Network Operations Center
Posted on Jun 29, 14:48 CDT
Start Time/Date: 07/12/2022 23:00 Hr Central
End Time/Date: 07/12/2022 23:30 Hr Central
Maintenance ID: 2039
Should you have any questions regarding this maintenance please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. Please do not respond to this email as it is not monitored.
Description: This maintenance is to migrate IP space
inbound28.vitelity.net 66.241.99.27
inbound29.vitelity.net 66.241.99.28
inbound31.vitelity.net 66.241.99.83
inbound32.vitelity.net 66.241.99.90
inbound33.vitelity.net 66.241.99.22
inbound34.vitelity.net 66.241.99.181
to new hardware for network improvements.
This will require the below updates to customer networks:
1. A new range of RTP ports to be allowed on customers network(s). The new port range is 16384-36385 (previous port range 10000-20000). However, customers can prepare in advance without impact, by updating their firewalls to allow the RTP port range of 10000-36385. If you are uncertain how to make these changes, please contact your Systems Administrator or specific Firewall support.
2. Customers with static IP authentication and behind NAT will need to update the Contact header and SDP (c=) with public IP.
3. Registration timeout value is increasing to 3600 secs. Customer will want to verify their firewall keeps the port open for this new length of time.
4. If your network has restrictive firewalls it is advised to allow 206.144.16.32/27 on your Vitelity subnet ranges.
Impact: Customers could expect some interruptions during this window. Including termination (sending and receiving).
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Thank you,
Vitelity Network Operations Center
Posted on Jun 29, 14:48 CDT