Identified - We have corrected issues updating routing methods and with newly provisioned fax lines. We are still working on the remaining items.
Oct 27, 2026 - 17:22 CDT
Oct 27, 2026 - 17:22 CDT
Investigating - Vitelity is investigating issues with changes made in the customer portal at this time. We are aware of and investigating the following issues:
Routing method updates not taking affect
Missing international outbound settings
Ticket attachments not being downloadable
Newly provisioned fax numbers ringing busy
If you are experiencing any other issues with the new portal, please open a ticket or give us a call to report it.
Oct 27, 2026 - 17:02 CDT
Routing method updates not taking affect
Missing international outbound settings
Ticket attachments not being downloadable
Newly provisioned fax numbers ringing busy
If you are experiencing any other issues with the new portal, please open a ticket or give us a call to report it.
Oct 27, 2026 - 17:02 CDT
About This Site
To access your Vitelity services directly, go to https://portal.vitelity.net
Vitelity API
Operational
SIP Trunking
Operational
Inbound Calling
Operational
Outbound Calling
Operational
International Calling
Operational
9-1-1 / Emergency Services
Operational
Fax Services
Operational
vFax
Operational
Fax Enabled Device
Operational
View My Fax Portal
Operational
Messaging Services
Operational
Inbound Messaging (SMS)
Operational
Outbound Messaging (SMS)
Operational
Voicemail Messaging
Operational
Hosted Servers
Operational
Hosted Server(s)
Operational
Data Center
Operational
VitelShield
Operational
Customer Portal
Degraded Performance
Customer Portal
Degraded Performance
Portal Reporting Tools
Operational
Ticketing System
Operational
Email Communication
Operational
Customer Portal Communication
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vitelity Planned Maintenance - Voice Service Affecting Oct 29, 2026 23:00 - Oct 30, 2026 01:00 CDT
Vitelity Network Operations Center
Start Time/Date: 10-29-26 10pm MT
End Time/Date: 10-30-26 12am MT
Description: Engineers will be performing system updates to the voice platform.
Impact: Voice calls may experience intermittent availability throughout the duration of the maintenance. This will affect the following server:
66.241.96.221 (inbound27.vitelity.net)
66.241.96.96 (inbound23.vitelity.net)
66.241.96.109 (inbound41.vitelity.net)
66.241.96.237 (inbound40.vitelity.net)
66.241.96.164 (inbound24.vitelity.net)
While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted on Oct 27, 2026 - 12:15 CDT
Start Time/Date: 10-29-26 10pm MT
End Time/Date: 10-30-26 12am MT
Description: Engineers will be performing system updates to the voice platform.
Impact: Voice calls may experience intermittent availability throughout the duration of the maintenance. This will affect the following server:
66.241.96.221 (inbound27.vitelity.net)
66.241.96.96 (inbound23.vitelity.net)
66.241.96.109 (inbound41.vitelity.net)
66.241.96.237 (inbound40.vitelity.net)
66.241.96.164 (inbound24.vitelity.net)
While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted on Oct 27, 2026 - 12:15 CDT