Vitelity Status

All Systems Operational

Vitelity API Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

International Calling Operational

9-1-1 / Emergency Services Operational

Fax Services Operational

vFax Operational

Fax Enabled Device Operational

View My Fax Portal Operational

Messaging Services Operational

Inbound Messaging (SMS) Operational

Outbound Messaging (SMS) Operational

Voicemail Messaging Operational

Hosted Servers Operational

Hosted Server(s) Operational

Data Center Operational

VitelShield Operational

Customer Portal Operational

Portal Reporting Tools Operational

Ticketing System Operational

Email Communication Operational

Customer Portal Communication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 14, 2024

No incidents reported today.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

Vitelity Maintenance ID# 2715 09/11/2024 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Sep 11, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:00 CDT

Scheduled - Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 09/11/2024 20:00 Hrs Central
End Time/Date: 09/11/2024 22:00 Hrs Central

Maintenance ID: 2715

Description: Vitelity will be performing a security update. Be on the lookout for messaging from Sinch/Vitelity regarding details.

Impact: No traffic impact expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Sep 6, 13:40 CDT

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

Vitelity Maintenance ID# 002708 9/3/2024 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Sep 3, 23:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 23:00 CDT

Scheduled - Vitelity Network Operations Center

Start Time/Date: 09/03/2024 23:00 Hrs Central
End Time/Date: 09/03/2024 23:30 Hrs Central
Backup Date: 09/04/2024 23:00 Hrs Central

Maintenance ID: 2708

Description: Vitelity engineers will be performing system updates.

Impact: There is no expected customer impact for this work.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Aug 28, 15:09 CDT

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.