Vitelity Status

All Systems Operational

Vitelity API Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

International Calling Operational

9-1-1 / Emergency Services Operational

Fax Services Operational

vFax Operational

Fax Enabled Device Operational

View My Fax Portal Operational

Messaging Services Operational

Inbound Messaging (SMS) Operational

Outbound Messaging (SMS) Operational

Voicemail Messaging Operational

Hosted Servers Operational

Hosted Server(s) Operational

Data Center Operational

VitelShield Operational

Customer Portal Operational

Portal Reporting Tools Operational

Ticketing System Operational

Email Communication Operational

Customer Portal Communication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Vitelity Maintenance ID# 2839 03/20/2025 -(Low Probability) Service Affecting Mar 20, 2025 17:00-21:00 CDT

Vitelity Network Operations Center

Start Time/Date: 03/20/2025 17:00 Hrs Central
End Time/Date: 03/20/2025 21:00 Hrs Central

Maintenance ID: 2839

Description: Development will be performing system updates to the customer portal.

Impact: The customer portal may experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Posted on Mar 17, 2025 - 12:00 CDT

Past Incidents

Mar 18, 2025

No incidents reported today.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

Vitelity Maintenance ID# 2833V 03/13/2025 -(Low Probability) Emergency Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 14, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 21:00 CDT

Scheduled - Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 03/13/2025 21:00 Hrs Central
End Time/Date: 03/14/2025 04:00 Hrs Central
Backup Date: 03/14/2025 21:00 Hrs Central

Maintenance ID: 2833V

Description: Engineers will be performing security patch updates on backend servers in Englewood Central Office.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Mar 11, 16:17 CDT

Mar 13, 2025

Mar 12, 2025

Vitelity Maintenance ID# 2835 03/12/2025 -(Low Probability) Emergency Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 12, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 01:00 CDT

Scheduled - Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 03/12/2025 01:00 Hrs Central
End Time/Date: 03/12/2025 06:00 Hrs Central
Backup Time/Date: 03/13/2025 01:00 Hrs Central

Maintenance ID: 2835

Description: Vitelity engineers will be replacing a DSP pack that has failed diagnostics on the standby SBC. The available DSP pool is capable of carrying production traffic, should it be necessary for the standby SBC to become active.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Mar 11, 16:41 CDT

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

Vitelity Maintenance ID# 2831 03/06/2025 -(Low Probability) Emergency Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 6, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 01:00 CST

Scheduled - Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 03/06/2025 01:00 Hrs Central
End Time/Date: 03/06/2025 06:00 Hrs Central
Backup Date: 03/07/2025 01:00 Hrs Central

Maintenance ID: 2831

Description: Vitelity engineers will be replacing a card in the standby SBC. This card is being shipped from the equipment vendor.

Impact: There is no expected customer impact. The active SBC will carry production traffic during this work.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Mar 4, 15:23 CST

Vitelity Maintenance ID# 2828 03/05/2025 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 6, 00:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 20:00 CST

Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 03/05/2025 20:00 Hrs Central
End Time/Date: 03/06/2025 00:00 Hrs Central
Backup Date: 03/06/2025 20:00 Hrs Central

Maintenance ID: 2828

Description: Vitelity engineers will be working to perform updates on the system.

Impact: No expected customer impact

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Mar 3, 09:19 CST

Mar 5, 2025

Mar 4, 2025

No incidents reported.