Vitelity Status

All Systems Operational

Vitelity API Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

Toll Free Calling Operational

International Calling Operational

9-1-1 / Emergency Services Operational

Fax Services Operational

vFax Operational

Fax Enabled Device Operational

View My Fax Portal Operational

Messaging Operational

Inbound Messaging (SMS) Operational

Outbound Messaging (SMS) Operational

Voicemail Messaging Operational

Hosted Servers Operational

Hosted Server(s) Operational

Data Center Operational

VitelShield Operational

Customer Portal Operational

Portal Reporting Tools Operational

Ticketing System Operational

Email communication for ticketing system Operational

Customer Portal communication for ticketing system Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Vitelity Maintenance ID# 2251 03/21/2023 - Service Affecting Mar 21, 2023 20:00 - Mar 22, 2023 00:00 CDT

Vitelity Service Affecting Notification

Start Time/Date: 03/21/2023 20:00 Hrs Central
End Time/Date: 03/22/2023 00:00 Hrs Central

Maintenance ID: 2251

Description: Vitelity Engineers will be performing back end server maintenance.

Impact: During the maintenance window the applications will restart so brief interruptions to services (several seconds) could occur.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Posted on Mar 15, 2023 - 16:08 CDT

Past Incidents

Mar 21, 2023

No incidents reported today.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

Vitelity Maintenance ID# 2259 3/16/2023 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 16, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 02:00 CDT

Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 03/16/2023 02:00 Hrs Central
End Time/Date: 03/16/2023 04:00 Hrs Central

Maintenance ID: 2259

Description: Vitelity engineers will be performing maintenance on the network.

Impact: no espected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Mar 14, 17:57 CDT

Mar 15, 2023

Vitelity Maintenance ID# 2232 3/15/2023 -(Low probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 15, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 18:00 CDT

Scheduled - Vitelity Network Operations Center

Start Time/Date: 03/15/2023 18:00 Hr Central
End Time/Date: 03/15/2023 22:00 Hr Central

Maintenance ID: 2232

Vitelity Local Number Portability Improvements: We are excited to announce our new local number porting (LNP) order process will be released on Wednesday, March 15. This easy-to-use, self-service module will enable managing port orders (local and toll-free numbers) quickly and efficiently. Users will be able to check on order status throughout the lifecycle and manage activations all within the Vitelity portal. Plus, you’ll have the ability to select a requested due date, identify fax numbers, and activate numbers on demand. Updated APIs will be included in this release. We’ll provide several months’ time, with our backward compatibility support, for our API users to update their systems and take advantage of the new capabilities. The current APIs will be functional and available after this release. We will reach out with additional information specific to our API customers later this month. See link below for more information:

https://help.inteliquent.com/vitelity-local-number-portability-improvements
Impact: The customer portal will experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Mar 13, 15:02 CDT

Vitelity Maintenance ID# 2249 3/14/2023 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 15, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:00 CDT

Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 03/14/2023 20:00 Hrs Central
End Time/Date: 03/15/2023 00:00 Hrs Central

Maintenance ID: 2249

Description: Vitelity Engineers will be performing back end server maintenance.

Impact: During the maintenance window the applications will restart so brief interruptions to services (several seconds) could occur.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Mar 14, 17:50 CDT

Mar 14, 2023

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

Vitelity Maintenance ID# 2178 03/01/2023 - TO BE RESCHED

Completed - The scheduled maintenance has been completed.
Mar 9, 00:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 23:01 CST

Update - Vitelity Service Affecting Notification

Start Time/Date: 03/01/2023 23:00 Hrs Central (TO BE RESCHED)
End Time/Date: 03/02/2023 00:01 Hrs Central (TO BE RESCHED)
Backup date: 03/02/2023 23:00 Hrs Central (TO BE RESCHED)

Maintenance ID: 2178

Description: Vitelity Engineers will be performing some network updates. Safety checks are requiring that this work be rescheduled.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Feb 28, 10:44 CST

Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 03/01/2023 23:00 Hrs Central (TO BE RESCHED)
End Time/Date: 03/02/2023 00:01 Hrs Central (TO BE RESCHED)
Backup date: 03/02/2023 23:00 Hrs Central (TO BE RESCHED)

Maintenance ID: 2178

Description: Vitelity Engineers will be performing some network updates. Safety checks are requiring that this work be rescheduled.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Mar 8, 23:00 CST

Mar 8, 2023

Vitelity Maintenance ID#2229 03/08/2023 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 8, 23:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 23:01 CST

Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 03/08/2023 23:00 Hrs Central
End Time/Date: 03/08/2023 23:30 Hrs Central

Maintenance ID: 002229

Description: Vitelity engineers will be working on the voice network.

Impact: No expected impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Feb 27, 16:43 CST

Mar 7, 2023

No incidents reported.