Vitelity Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Vitelity API Operational

SIP Trunking Operational

90 days ago

100.0 % uptime

Today

Inbound Calling Operational

Outbound Calling Operational

Toll Free Calling Operational

International Calling Operational

9-1-1 / Emergency Services Operational

"nolatch" flag users Operational

90 days ago

100.0 % uptime

Today

Fax Services Operational

vFax Operational

Fax Enabled Device Operational

View My Fax Portal Operational

Messaging Operational

Inbound Messaging (SMS) Operational

Outbound Messaging (SMS) Operational

Voicemail Messaging Operational

Hosted Servers Operational

Hosted Server(s) Operational

Data Center Operational

VitelShield Operational

Customer Portal Operational

Portal Reporting Tools Operational

Ticketing System Operational

Email communication for ticketing system Operational

Customer Portal communication for ticketing system Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 1, 2022

No incidents reported today.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

Vitelity Maintenance ID# 2114 09/29/2022 - Emergency Service Affecting

Completed - The scheduled maintenance has been completed.
Sep 29, 05:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 05:00 CDT

Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 09/29/2022 5:00 Hrs Central
End Time/Date: 09/29/2022 5:30 Hrs Central

Maintenance ID: 2114

Description: Vitelity Engineers will be performing emergency maintenance to replace a faltering core switch.

Impact: Services will be impacted while this switch is being replaced. Engineers will strive to make this impact as brief as possible, and will likely be less than the full window posted.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Sep 28, 11:50 CDT

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

Vitelity Maintenance ID# 2097 9/21/2022 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Sep 21, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:00 CDT

Scheduled - Vitelity Network Operations Center

Start Time/Date: 09/21/2022 20:00hrs Central
End Time/Date: 09/21/2022 23:00hrs Central

Maintenance ID: 2097

Description: Development will be performing system updates to the customer portal.

Impact: The customer portal will experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Sep 13, 13:50 CDT

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

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