All Systems Operational

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Vitelity API Operational
SIP Trunking Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services Operational
Fax Services Operational
vFax Operational
Fax Enabled Device Operational
View My Fax Portal Operational
Messaging Services Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Operational
Hosted Server(s) Operational
Data Center Operational
VitelShield Operational
Customer Portal Operational
Customer Portal Operational
Portal Reporting Tools Operational
Ticketing System Operational
Email Communication Operational
Customer Portal Communication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Vitelity Planned Maintenance - Voice Service Affecting Oct 20, 2026 23:00 - Oct 21, 2026 01:00 CDT

Vitelity Network Operations Center

Start Time/Date: 10-20-26 10pm MT
End Time/Date: 10-21-26 12am MT

Description: Engineers will be performing system updates to the voice platform.

Impact: Voice calls may experience intermittent availability throughout the duration of the maintenance. This will affect the following servers:

inbound23.vitelity.net
inbound24.vitelity.net
inbound27.vitelity.net
inbound40.vitelity.net
inbound41.vitelity.net
inbound45.vitelity.net
inbound69.vitelity.net

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Posted on Oct 15, 2026 - 14:43 CDT

Oct 16, 2026

No incidents reported today.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Vitelity Maintenance ID# 100826// Voicemail
Completed - The scheduled maintenance has been completed.
Oct 9, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 23:00 CDT
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: Thursday Oct 8th 10pm MT
End Time/Date: Thursday Oct 8th 11pm MT

Description: Vitelity will be performing maintenance on our voicemail platform.

Impact: Voicemail may be inaccessible during this window.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Oct 6, 11:07 CDT

Oct 8, 2026

Oct 7, 2026

Vitelity Maintenance ID# 1079325// 10-06-26 Voice Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 7, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 23:00 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: 10-06-26 10pm MT
End Time/Date: 10-07-26 12am MT

Maintenance ID:1079325

Description: Engineers will be performing system updates to the voice platform.

Impact: Voice calls may experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Oct 1, 11:37 CDT

Oct 6, 2026

Vitelity Maintenance ID# 100626 Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 6, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 20:00 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: Tuesday October 6th 7pm MT
End Time/Date: Tuesday October 6th 9pm MT

Maintenance ID: 092226

Description: Development will be performing system updates to the customer portal and API.

Impact: The customer portal and API may experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Sep 29, 11:44 CDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Vitelity Notification - TFN Ordering Issue
Resolved - This incident has been resolved.
Oct 2, 15:57 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 14:02 CDT
Identified - The issue has been identified and a fix is being implemented.
Oct 2, 13:51 CDT
Investigating - Vitelity is investigating an issue causing Toll Free searches to return 0 results when searching via API or Customer Portal.
Oct 2, 11:10 CDT
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