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Vitelity API Operational
SIP Trunking Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services Operational
Fax Services Operational
vFax Operational
Fax Enabled Device Operational
View My Fax Portal Operational
Messaging Services Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Operational
Hosted Server(s) Operational
Data Center Operational
VitelShield Operational
Customer Portal Operational
Customer Portal Operational
Portal Reporting Tools Operational
Ticketing System Operational
Email Communication Operational
Customer Portal Communication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Jul 29, 2026

No incidents reported today.

Jul 28, 2026

Vitelity Maintenance ID# 072826// Decommission Legacy Subnets
Completed - The scheduled maintenance has been completed.
Jul 28, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 20:00 CDT
Scheduled - Vitelity will be shutting down the legacy subnet 64.2.142.X on Tuesday July 28th at 7pm MT. Any customers using our legacy SBCs (64.2.142.90-95) will need to update the hosts in their configuration to 66.241.96.90-95 accordingly to continue normal operation.

We encourage all customers using the legacy subnet to update as soon as possible, as maintaining these legacy subnets is best effort only.

If you are using the legacy inbound SBCs (64.2.142.90-91) you will need to reach out to us to remove the legacy flag from your account so traffic will flow inbound from the new subnets. We recommend duplicating your existing trunks and modifying the host to the new IPs before the switch, so the transition will be seamless for you.

If you have any questions or concerns, please feel free to reach out by opening a support ticket or giving us a call at 888-898-4835.
Jun 12, 11:52 CDT

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Vitelity Scheduled Upgrade: Enhanced Fraud Monitoring System
Completed - The scheduled maintenance has been completed.
Jul 21, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 13:00 CDT
Scheduled - Backup Date 7-22-26 @ 12pm MT

We will soon deploy a new and improved fraud monitoring system to enhance account security. Please review the key details of this update below:

📢 Emergency Contact Alerts

Once active, the system will automatically send email alerts to your designated emergency contact if any unusual account activity is detected.

🔒 Service Impact & Fraud Prevention

-Domestic Service: Your primary domestic service will not be interrupted or affected by these automated alerts.

-International Fraud: If potential international fraud is detected, international service will be temporarily disabled to protect your account from unauthorized charges.

-Restoration: If disabled, you will instantly receive an email with instructions on how to review your account and re-enable international service.

🛠️ Real-Time Account Control

You can view and manage all active calls at any time from your main dashboard:

-Click the 'Home' drop-down menu in the top right of the portal.

-Select 'Live Calls'.

-From this screen, you can manually disconnect any active call.

Action Required: Please ensure your Emergency Contact email address is up to date in your account settings to receive these critical notifications.
Jul 9, 13:17 CDT

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

Vitelity Maintenance ID# 071426
Completed - The scheduled maintenance has been completed.
Jul 15, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 20:00 CDT
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 7-14-26 7pm MT
End Time: 11pm MT

Description: Vitelity will be performing maintenance on the following servers:

inbound19 66.241.96.225
Inbound61 66.241.96.252
Inbound60 66.241.96.253
inbound66 66.241.99.54
inbound55 66.241.99.166
inbound56 66.241.99.171
inbound58 66.241.99.60
inbound19 66.241.96.225
inbound59 66.241.96.53
inbound9 66.241.96.21
inbound53 66.241.96.50

Impact: Active calls on these servers will drop when maintenance begins. There will be DNS updates to consolidate to a single subnet.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Jul 9, 11:22 CDT
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