Vitelity Status

All Systems Operational

Vitelity API Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

International Calling Operational

9-1-1 / Emergency Services Operational

Fax Services Operational

vFax Operational

Fax Enabled Device Operational

View My Fax Portal Operational

Messaging Services Operational

Inbound Messaging (SMS) Operational

Outbound Messaging (SMS) Operational

Voicemail Messaging Operational

Hosted Servers Operational

Hosted Server(s) Operational

Data Center Operational

VitelShield Operational

Customer Portal Operational

Portal Reporting Tools Operational

Ticketing System Operational

Email Communication Operational

Customer Portal Communication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 8, 2025

No incidents reported today.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

Vitelity Maintenance ID# 2809 01/28/2025 - Service Affecting

Completed - The scheduled maintenance has been completed.
Jan 29, 00:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 20:00 CST

Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 01/28/2025 20:00 Hrs Central
End Time/Date: 01/29/2025 00:00 Hrs Central
Backup Date: 01/30/2025 20:00 Hrs Central

Maintenance ID: 2809

Description: Vitelity engineers will be performing work on the system.

Impact: Customer Portal may be inaccessible during approximately 30 minutes of the window.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Jan 23, 17:28 CST

Jan 28, 2025

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.

Jan 25, 2025

Vitelity Maintenance ID# 2797 1/25/2025 - Service Affecting

Completed - The scheduled maintenance has been completed.
Jan 25, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 19:00 CST

Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 1/25/2025 19:00 Hrs Central
End Time/Date: 1/25/2025 22:00 Hrs Central
Backup Date: 1/26/2025 19;00 Hrs Central

Maintenance ID: 2797

Description: Vitelity engineers will be performing maintenance on the system.

Impact: The following customer impacts are expected during the activity.
Portal.vitelity.net inaccessible –
API inaccessible -
Voice calls will NOT be affected, but any call treatment changes during the maintenance may not change until after the maintenance has completed. With portal and API down, there shouldn't be any route updates in any case.
CDR and Voicemail delays are also possible.
Faxes will be impacted
SMS will be impacted

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Jan 10, 16:51 CST