All Systems Operational
Vitelity API ? Operational
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Inbound Calling Operational
Outbound Calling Operational
Toll Free Calling Operational
International Calling Operational
9-1-1 / Emergency Services Operational
"nolatch" flag users ? Operational
90 days ago
100.0 % uptime
Today
Fax Services Operational
vFax Operational
Fax Enabled Device Operational
View My Fax Portal Operational
Messaging Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Operational
Hosted Server(s) Operational
Data Center Operational
VitelShield ? Operational
Customer Portal Operational
Customer Portal ? Operational
Portal Reporting Tools Operational
Ticketing System Operational
Email communication for ticketing system Operational
Customer Portal communication for ticketing system Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Vitelity Service Affecting Notification

Start Time/Date: 08/23/2022 23:00 Hrs Central
End Time/Date: 08/23/2022 23:30 Hrs Central

Maintenance ID: 2056

Should you have any questions regarding this maintenance please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. Please do not respond to this email as it is not monitored.

Description: This maintenance is to migrate in.siptcp.net to new infrastructure and enable e164 flag capability.

The signaling will change from 207.166.137.243 to 64.2.142.90

UDP customers can use the 'e164' flag on their account to get numbers in e164 +1 format as a result of these upgrades. Otherwise signaling remains the same without that flag applied.

This will require the below updates to customer networks:
1. A new range of RTP ports to be allowed on customers network(s). The new port range is 16384-36385 (previous port range 10000-20000). However, customers can prepare in advance without impact, by updating their firewalls to allow the RTP port range of 10000-36385. If you are uncertain how to make these changes, please contact your Systems Administrator or specific Firewall support.
2. Customers with static IP authentication and behind NAT will need to update the Contact header and SDP (c=) with public IP.
3. Registration timeout value is increasing to 3600 secs. Customer will want to verify their firewall keeps the port open for this new length of time.
4. If your network has restrictive firewalls it is advised to allow 206.144.16.32/27 on your Vitelity subnet ranges.

Impact: Customers could expect some interruptions during this window. Including termination (sending and receiving).

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Thank you,

Vitelity Network Operations Center

Posted on Jul 22, 13:09 CDT
Past Incidents
Aug 19, 2022

No incidents reported today.

Aug 18, 2022

No incidents reported.

Aug 17, 2022

No incidents reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022
Resolved - The backlog has been processed and this issue is now resolved.
Aug 11, 19:39 CDT
Monitoring - The support teams have implemented a fix and the backlog of faxes is starting to process.
Aug 11, 18:16 CDT
Identified - The support teams have identified the cause of the issue and are working to resolve it.

Mark

Aug 11, 18:04 CDT
Update - We are continuing to investigate this issue. The appropriate teams are engaged and working urgently to restore.
Aug 11, 16:53 CDT
Investigating - Vitelity teams are currently investigating reports of intermittent incoming fax impairments for our virtual faxing services. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center

Aug 11, 15:45 CDT
Aug 10, 2022
Resolved - We have finished monitoring this issue and confirmed service has been restored and is stable. If you continue to experience any further issues, please feel free to reach out to our support teams by calling +1-888-898-4835 or logging into your portal and submitting a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center

Aug 10, 17:40 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 16:23 CDT
Investigating - Vitelity teams are currently investigating reports of inbound call completion failures for some customers. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center

Aug 10, 15:31 CDT
Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.