All Systems Operational
Vitelity API ? Operational
SIP Trunking Operational
Inbound Calling Operational
Outbound Calling Operational
Toll Free Calling Operational
International Calling Operational
9-1-1 / Emergency Services Operational
Fax Services Operational
vFax Operational
Fax Enabled Device Operational
View My Fax Portal Operational
Messaging Services Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Operational
Hosted Server(s) Operational
Data Center Operational
VitelShield ? Operational
Customer Portal Operational
Customer Portal ? Operational
Portal Reporting Tools Operational
Ticketing System Operational
Email Communication Operational
Customer Portal Communication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 11/29/2023 20:00 Hrs Central
End Time/Date: 11/30/2023 00:01 Hrs Central
Backup start: 11/30/2023 20:00 Hrs Central

Maintenance ID: 2445b

Description: Vitelity engineers will be performing work on the system.

Impact: No expected impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Posted on Nov 21, 2023 - 12:25 CST
Past Incidents
Nov 28, 2023

No incidents reported today.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023
Completed - The scheduled maintenance has been completed.
Nov 16, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 17:00 CST
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 11/16/2023 17:00 Hrs Central
End Time/Date: 11/16/2023 22:00 Hrs Central
Backup Date 11/17/2023 17:00 Hrs Central

Maintenance ID: 2445

Description: Vitelity engineers will be working on the API and Vfax to address found issues.

Impact: No expected impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Nov 14, 14:05 CST
Resolved - We have finished monitoring this issue and confirmed service has been restored and is stable. If you continue to experience any further issues, please feel free to reach out to our support teams by calling +1-888-898-4835 or logging into your portal and submitting a support ticket. Please do not respond to this email address as it is not monitored.
Thank you, Vitelity Network Operations Center

Nov 16, 17:05 CST
Monitoring - A fix has been implemented and we are monitoring the results. If you are still unable to log into the user portal, please close down your browser or attempt again using an incognito window. If the issue persists, please call +1-888-898-4835

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center

Nov 16, 08:50 CST
Identified - Vitelity teams have identified an issue when accessing the Vitelity User Portal. The appropriate teams are engaged and we will continue to keep status.vitelity.com updated with the progress details. Thank you for your patience.

You may experience the following issues pertaining to this issue:
* Unresponsive pages when attempting to access portal.vitelity.net
* Pages load slower than normal

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.
Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center

Nov 16, 08:40 CST
Nov 15, 2023

No incidents reported.

Nov 14, 2023

No incidents reported.