Update - We are continuing to monitor for any further issues.
Jun 24, 2026 - 11:41 CDT
Jun 24, 2026 - 11:41 CDT
Monitoring - Vitelity has become aware of customers using an updated version of 3CX (3CX Version 20, Update 9 RC4, Build 20.0.9.987 and later) having issues receiving inbound calls from 66.241.96.90, our inbound SBC cluster. If you are affected and using one of these versions, you may want to whitelist 66.241.96.90 and/or disable the Global Blocklist feature built into 3CX to restore service. if you have any questions, please feel free to reach out at 888 898 4835 or open a support ticket.
Jun 24, 2026 - 11:40 CDT
Jun 24, 2026 - 11:40 CDT
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Vitelity Maintenance ID# 072826// Decommission Legacy Subnets Jul 28, 2026 20:00-22:00 CDT
Vitelity will be shutting down the legacy subnet 64.2.142.X on Tuesday July 28th at 7pm MT. Any customers using our legacy SBCs (64.2.142.90-95) will need to update the hosts in their configuration to 66.241.96.90-95 accordingly to continue normal operation.
We encourage all customers using the legacy subnet to update as soon as possible, as maintaining these legacy subnets is best effort only.
If you are using the legacy inbound SBCs (64.2.142.90-91) you will need to reach out to us to remove the legacy flag from your account so traffic will flow inbound from the new subnets. We recommend duplicating your existing trunks and modifying the host to the new IPs before the switch, so the transition will be seamless for you.
If you have any questions or concerns, please feel free to reach out by opening a support ticket or giving us a call at 888-898-4835.
Posted on Jun 12, 2026 - 11:52 CDT
We encourage all customers using the legacy subnet to update as soon as possible, as maintaining these legacy subnets is best effort only.
If you are using the legacy inbound SBCs (64.2.142.90-91) you will need to reach out to us to remove the legacy flag from your account so traffic will flow inbound from the new subnets. We recommend duplicating your existing trunks and modifying the host to the new IPs before the switch, so the transition will be seamless for you.
If you have any questions or concerns, please feel free to reach out by opening a support ticket or giving us a call at 888-898-4835.
Posted on Jun 12, 2026 - 11:52 CDT