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?
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View My Fax Portal
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?
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Customer Portal Communication
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Degraded Performance
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Maintenance
Scheduled Maintenance
Vitelity Maintenance ID# 2797 1/25/2025 - Service Affecting
Jan 25, 2025 19:00-22:00 CST
Vitelity Service Affecting Notification
Start Time/Date: 1/25/2025 19:00 Hrs Central
End Time/Date: 1/25/2025 22:00 Hrs Central
Backup Date: 1/26/2025 19;00 Hrs Central
Maintenance ID: 2797
Description: Vitelity engineers will be performing maintenance on the system.
Impact: The following customer impacts are expected during the activity.
Portal.vitelity.net inaccessible –
API inaccessible -
Voice calls will NOT be affected, but any call treatment changes during the maintenance may not change until after the maintenance has completed. With portal and API down, there shouldn't be any route updates in any case.
CDR and Voicemail delays are also possible.
Faxes will be impacted
SMS will be impacted
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted on Jan 10, 2025 - 16:51 CST
Start Time/Date: 1/25/2025 19:00 Hrs Central
End Time/Date: 1/25/2025 22:00 Hrs Central
Backup Date: 1/26/2025 19;00 Hrs Central
Maintenance ID: 2797
Description: Vitelity engineers will be performing maintenance on the system.
Impact: The following customer impacts are expected during the activity.
Portal.vitelity.net inaccessible –
API inaccessible -
Voice calls will NOT be affected, but any call treatment changes during the maintenance may not change until after the maintenance has completed. With portal and API down, there shouldn't be any route updates in any case.
CDR and Voicemail delays are also possible.
Faxes will be impacted
SMS will be impacted
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted on Jan 10, 2025 - 16:51 CST