tag:status.vitelity.com,2005:/historyVitelity Status - Incident History2024-03-28T19:44:17-05:00Vitelitytag:status.vitelity.com,2005:Incident/200334532024-03-28T04:00:22-05:002024-03-28T04:00:22-05:00Vitelity Maintenance ID# 2545 03/27/2024 -(Low Probaility) Service Affecting<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>04:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>15:58</var> CDT</small><br><strong>Update</strong> - Vitelity Service Affecting Notification (Low Probability)<br /><br />Start Time/Date: 03/27/2024 22:00 Hrs Central<br />End Time/Date: 03/28/2024 05:00 Hrs Central<br />Backup Date: 03/28/2024 22:00 Hrs Central<br /><br />Maintenance ID: 2545-Vitelity<br /><br />Description: Network Engineers will be working on the Dallas SBC cluster during this maint window. These servers are operating in redundant architecture mode, and no customer impact is expected.<br /><br />Impact: No customer impact expected.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:00</var> CDT</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification (Low Probability)<br /><br />Start Time/Date: 03/27/2024 22:00 Hrs Central<br />End Time/Date: 03/28/2024 05:00 Hrs Central<br />Backup Date: 03/28/2024 22:00 Hrs Central<br /><br />Maintenance ID: 2545-Vitelity<br /><br />Description: Network Engineers will be working on the Dallas SBC cluster during this maint window. These servers are operating in redundant architecture mode, and no customer impact is expected.<br /><br />Impact: No customer impact expected.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/200332622024-03-28T04:00:02-05:002024-03-28T04:00:02-05:00Vitelity Maintenance ID# 2544 03/27/2024 -(Low Probability) Service Affecting<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>04:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:31</var> CDT</small><br><strong>Update</strong> - Vitelity Service Affecting Notification (Low Probability)<br /><br />Start Time/Date: 03/27/2024 22:00 Hrs Central<br />End Time/Date: 03/28/2024 04:00 Hrs Central<br />Backup Date: 03/28/2024 22:00 Hrs Central<br /> <br />Maintenance ID: 2544-Vitelity<br /><br />Description: Vitelity engineers will be working on the voice platform. The server clusters being addressed are in redundant architecture setup, and no customer impact is expected. The Backup date has changed.<br /><br />Impact: No customer impact is expected.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>16:44</var> CST</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification (Low Probability)<br /><br />Start Time/Date: 03/27/2024 22:00 Hrs Central<br />End Time/Date: 03/28/2024 04:00 Hrs Central<br />Backup Date: 04/03/2024 22:00 Hrs Central<br /> <br />Maintenance ID: 2544-Vitelity<br /><br />Description: Vitelity engineers will be working on the voice platform. The server clusters being addressed are in redundant architecture setup, and no customer impact is expected.<br /><br />Impact: No customer impact is expected.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/203039082024-03-27T00:00:03-05:002024-03-27T00:00:03-05:00Vitelity Maintenance ID# 2587 03/26/2024 - Service Affecting<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>00:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>20:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:22</var> CDT</small><br><strong>Scheduled</strong> - Vitelity Network Operations Center<br /><br />Start Time/Date: 03/26/2024 20:00 Hrs Central<br />End Time/Date: 03/27/2024 00:01 Hrs Central<br />Backup Date: 03/28/2024 20:00 Hrs Central<br /><br />Maintenance ID: 2587<br /><br />Description: Development will be performing system updates to the customer portal. The API and documentation will be updated to include additional search parameters.<br /><br />Impact: The customer portal and API requests may experience delayed responses throughout the duration of the maintenance.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/201877492024-03-11T21:00:56-05:002024-03-11T21:00:56-05:00Vitelity Maintenance ID# 2576 03/11/2024 -(Low Probability) Service Affecting<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>21:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>17:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:59</var> CST</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification (Low Probability)<br /><br />Start Time/Date: 03/11/2024 17:00 Hrs Central<br />End Time/Date: 03/11/2024 22:00 Hrs Central<br />Backup Date: 03/12/2024 17:00 Hrs Central<br /><br />Maintenance ID: 2576<br /><br />Description: Vitelity engineers will be working on backend servers.<br /><br />Impact: No customer impact is expected.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/202184252024-03-11T17:16:01-05:002024-03-11T17:16:01-05:00Vitelity Outage Notification // Parent Case #01314393 // Fax Inbound & Outbound Delayed<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>17:16</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved. If you believe you are missing any faxes, please create a support ticket with the details of your fax (Source, Destination, Date, Time, Time-zone) for our support team to investigate.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:33</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are seeing faxes being successfully delivered now. We will continue to monitor until the fax queue has cleared.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>15:00</var> CDT</small><br><strong>Identified</strong> - Vitelity teams are currently investigating reports of fax impairments to all faxing services (inbound & outbound). All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details. <br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/201679812024-03-11T06:00:56-05:002024-03-11T06:00:56-05:00Vitelity Maintenance ID# 2575 03/11/2024 -(Low Probability) Service Affecting<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>06:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>05:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:17</var> CST</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification (Low Probability)<br /><br />Start Time/Date: 03/11/2024 05:00 Hrs Central<br />End Time/Date: 03/11/2024 06:00 Hrs Central<br />Backup Date: 03/12/2024 05:00 Hrs Central<br /><br />Maintenance ID: 2575<br /><br />Description: Vitelity Engineers will be working on a redundant segment of the voice network.<br /><br />Impact: No customer impact is expected.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/201605162024-03-04T15:19:50-06:002024-03-04T15:19:50-06:00Vitelity Degraded Service Notification // Parent Case #01311766 // Degraded fax retrieval via API<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:19</var> CST</small><br><strong>Resolved</strong> - The support teams report that this issue has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:12</var> CST</small><br><strong>Investigating</strong> - The Vitelity teams are currently investigating elevated levels of API errors. At this time, fax retrieval via the API may display latency or be unresponsive. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details. <br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/200896902024-03-03T00:00:58-06:002024-03-03T00:00:58-06:00Vitelity Maintenance ID# 2569 03/02/2024 - Service Affecting<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:26</var> CST</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification<br /><br />Start Time/Date: 03/02/2024 20:00 Hrs Central<br />End Time/Date: 03/02/2024 23:59 Hrs Central<br />Backup Date: 03/03/2024 20:00 Hrs Central<br /><br />Maintenance ID: 2569<br /><br />Description: Vitelity will be working on the voice network.<br /><br />Impact: The service messaging.vip will be unavailable for 10 to 30 minutes during the maintenance window. Some messages thru messaging.vip will be lost during this unavailable timeframe. The Messaging API will NOT be affected.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/200904432024-02-29T04:00:56-06:002024-02-29T04:00:56-06:00Vitelity Maintenance ID# 2574 02/28/2024 -(Low Probability) Service Affecting<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>04:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>22:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>13:05</var> CST</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification (Low Probability)<br /><br />Start Time/Date: 02/28/2024 22:00 Hrs Central<br />End Time/Date: 02/29/2024 04:00 Hrs Central<br />Backup Date: 03/06/2024 22:00 Hrs Central<br /><br />Maintenance ID: 2574<br /><br />Description: Vitelity engineers will be working on the voice network.<br /><br />Impact: No impact is expected.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/199958122024-02-21T02:00:57-06:002024-02-21T02:00:57-06:00Vitelity Maintenance ID# 2564 2/20/2024 -(Low Probability) Service Affecting<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>02:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>22:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:52</var> CST</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification (Low Probability)<br /><br />Start Time/Date: 02/20/2024 22:00 Hrs Central<br />End Time/Date: 02/21/2024 02:00 Hrs Central<br />Backup Time: 02/22/2024 22:00 Hrs Central<br /><br />Maintenance ID: 2564<br /><br />Description: Vitelity Engineers will be working on the network.<br /><br />Impact: No impact expected, however users may see delay accessing portals, retrieving invoices or CDRs, receiving faxes.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/199523652024-02-15T04:00:56-06:002024-02-15T04:00:56-06:00Vitelity Maintenance ID# 2546 2/14/2024 -(Low Probability) Service Affecting<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>04:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>22:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>17:10</var> CST</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification (Low Probability)<br /><br />Start Time/Date: 02/14/2024 22:00 Hrs Central<br />End Time/Date: 02/15/2024 04:00 Hrs Central<br /><br />Backup Date: 02/21/2024 220:00 hrs Central<br /><br />Maintenance ID: 2546<br /><br />Description: Vitelity engineers will be working on the voice network.<br /><br />Impact: Due to the use of redundant server topology, no impact is expected. <br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/199338522024-02-09T01:00:56-06:002024-02-09T01:00:56-06:00Vitelity Maintenance ID# 2558 2/9/2024 -Emergency Service Affecting (Low Probability)<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>01:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>14:58</var> CST</small><br><strong>Scheduled</strong> - Vitelity Emergency Service Affecting (Low Probability)<br /><br /><br />Start Time/Date: 02/09/2024 00:00 Hrs Central<br />End Time/Date: 02/09/2024 00:59 Hrs Central<br /><br /><br />Maintenance ID: 2558<br /><br />Description: Vitelity engineers will be performing work on the system.<br /><br />Impact: No expected impact expected however, termination and established calls could experience intermittent interruption during this activity.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/198875502024-02-05T21:00:29-06:002024-02-05T21:00:29-06:00Vitelity Maintenance ID# 2551 2/5/2024 -(Low Probability) Service Affecting<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:03</var> CST</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification (Low Probability)<br /><br />Start Time/Date: 02/05/2024 17:00 Hrs Central<br />End Time/Date: 02/05/2024 21:00 Hrs Central<br />Backup Time: 02/06/2024 17:00 Hrs Central<br /><br />Maintenance ID: 2551<br /><br />Description: Vitelity Engineers will be working on the network.<br /><br />Impact: No impact expected.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/198312632024-01-25T15:13:44-06:002024-01-25T15:13:44-06:00Vitelity Outage Notification / Parent Case 01296656 / Intermittent Inbound and Outbound Calling Failures<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:13</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:28</var> CST</small><br><strong>Monitoring</strong> - Vitelity teams are currently investigating reports of intermittent inbound and outbound calling issues for some customers. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.<br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/197584812024-01-24T00:01:20-06:002024-01-24T00:01:20-06:00Vitelity Maintenance ID# 2473 01/23/2024 - Service Affecting<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>00:01</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>20:01</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>17:00</var> CST</small><br><strong>Scheduled</strong> - Vitelity Network Operations Center<br /><br />Start Time/Date: 01/23/2024 20:00 Hrs Central<br />End Time/Date: 01/24/2024 00:00 Hrs Central<br />Backup Date: 01/24/2024 20:00 Hrs Central<br /><br />Maintenance ID: 2473<br /><br />Description: Development will be performing system updates to the customer portal. <br /><br />Impact: The customer portal will experience intermittent availability throughout the duration of the maintenance.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/194404672023-12-19T04:00:30-06:002023-12-19T04:00:30-06:00Vitelity Maintenance ID# 2465 12/18/2023 - Service Affecting<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>04:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>23:01</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:26</var> CST</small><br><strong>Update</strong> - Vitelity Service Affecting Notification<br /><br />Start Time/Date: 12/18/2023 23:00 Hrs Central (updated to correct start date)<br />End Time/Date: 12/19/2023 04:00 Hrs Central <br />Backup Date: 12/20/2023 23:00 Hrs Central<br /><br />Maintenance ID: 2465<br /><br />Description: Vitelity engineers will be working on the voice platform.<br /><br />Impact: service interruption is possible during the window. <br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>13:03</var> CST</small><br><strong>Update</strong> - Vitelity Service Affecting Notification<br /><br />Start Time/Date: 12/14/2023 23:00 Hrs Central<br />End Time/Date: 12/15/2023 04:00 Hrs Central (updated to adjust end time)<br />Backup Date: 12/18/2023 23:00 Hrs Central<br /><br />Maintenance ID: 2465<br /><br />Description: Vitelity engineers will be working on the voice platform.<br /><br />Impact: service interruption is possible during the window. <br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>11:58</var> CST</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification<br /><br />Start Time/Date: 12/14/2023 23:00 Hrs Central<br />End Time/Date: 12/15/2023 00:01 Hrs Central<br />Backup Date: 12/18/2023 23:00 Hrs Central<br /><br />Maintenance ID: 2465<br /><br />Description: Vitelity engineers will be working on the voice platform.<br /><br />Impact: service interruption is possible during the window. <br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/194196892023-12-14T00:00:04-06:002023-12-14T00:00:04-06:00Vitelity Maintenance ID# 2459 12/13/2023 -(Low Probability) Service Affecting<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>00:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>20:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>11:52</var> CST</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification (Low Probability)<br /><br />Start Time/Date: 12/13/2023 20:00 Hrs Central<br />End Time/Date: 12/13/2023 00:01 Hrs Central<br />Backup Date: 12/14/2023 20:00 Hrs Central<br /><br />Maintenance ID: 2459<br /><br />Description: Vitelity engineers will be working on the voice platform.<br /><br />Impact: No impact expected.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/193686372023-12-08T05:30:28-06:002023-12-08T05:30:28-06:00Vitelity Maintenance ID#2461 12/07/2023 - (Low Probability)Emergency Service Affecting<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>05:30</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:30</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:12</var> CST</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification (Low Probability)<br /><br />Start Time/Date: 12/07/2023 21:30 Hrs Central<br />End Time/Date: 12/08/2023 05:30 Hrs Central<br />Backup Date: 12/11/2023 21:30 Hrs Central<br /><br />Maintenance ID: 2461<br /><br />Description: Vitelity engineers will be working on the voice network. The first several hours will be network monitoring only. This is continuation from Maint-2455.<br /><br />Impact: No impact is expected.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/193352942023-12-05T17:00:24-06:002023-12-05T17:00:24-06:00Vitelity Maintenance ID# 2456 12/5/2023 -Not Service Affecting<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:39</var> CST</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification<br /><br />Start Time/Date: 12/5/2023 13:00 Hrs Central<br />End Time/Date: 12/5/2023 17:00 Hrs Central<br />Backup Date: 12/7/2023 13:00 Hrs Central<br /><br />Maintenance ID: 2456<br /><br />Description: Vitelity engineers will be working on a backend server.<br /><br />Impact: No expected impact.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/193217922023-12-05T02:01:56-06:002023-12-05T02:01:56-06:00Vitelity Maintenance ID# 2455 12/5/23 -(Low Probability) Emergency Service Affecting<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>02:01</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>00:01</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:34</var> CST</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification (Low Probability)<br /><br />Start Time/Date: 12/05/2023 00:01 Hrs Central<br />End Time/Date: 12/05/2023 02:01 Hrs Central<br />Backup Date: 12/6/2023 00:01 Hrs Central<br /><br />Maintenance ID: 2455<br /><br />Description: Vitelity Engineers will be working on the voice network.<br /><br />Impact: No impact is expected.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/191893002023-11-30T00:00:13-06:002023-11-30T00:00:13-06:00Vitelity Maintenance ID# 2445b 11/29/2023 -(Low Probability) Service Affecting<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>00:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>20:01</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>12:25</var> CST</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification (Low Probability)<br /><br />Start Time/Date: 11/29/2023 20:00 Hrs Central<br />End Time/Date: 11/30/2023 00:01 Hrs Central<br />Backup start: 11/30/2023 20:00 Hrs Central<br /><br />Maintenance ID: 2445b<br /><br />Description: Vitelity engineers will be performing work on the system.<br /><br />Impact: No expected impact.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/191211532023-11-16T21:00:28-06:002023-11-16T21:00:28-06:00Vitelity Maintenance ID# 2445 11/16/2023 -(Low Probability) Service Affecting<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>21:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>17:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>14:05</var> CST</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification<br /><br />Start Time/Date: 11/16/2023 17:00 Hrs Central<br />End Time/Date: 11/16/2023 22:00 Hrs Central<br />Backup Date 11/17/2023 17:00 Hrs Central<br /><br />Maintenance ID: 2445<br /><br />Description: Vitelity engineers will be working on the API and Vfax to address found issues.<br /><br />Impact: No expected impact.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/191380882023-11-16T17:05:48-06:002023-11-16T17:05:48-06:00Vitelity Outage Notification // Parent Case #01273214 // Customer Portal Access<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>17:05</var> CST</small><br><strong>Resolved</strong> - We have finished monitoring this issue and confirmed service has been restored and is stable. If you continue to experience any further issues, please feel free to reach out to our support teams by calling +1-888-898-4835 or logging into your portal and submitting a support ticket. Please do not respond to this email address as it is not monitored. <br />Thank you, Vitelity Network Operations Center</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>08:50</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. If you are still unable to log into the user portal, please close down your browser or attempt again using an incognito window. If the issue persists, please call +1-888-898-4835 <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br />Vitelity Network Operations Center</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>08:40</var> CST</small><br><strong>Identified</strong> - Vitelity teams have identified an issue when accessing the Vitelity User Portal. The appropriate teams are engaged and we will continue to keep status.vitelity.com updated with the progress details. Thank you for your patience.<br /><br />You may experience the following issues pertaining to this issue:<br />* Unresponsive pages when attempting to access portal.vitelity.net <br />* Pages load slower than normal<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket. <br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/189811112023-10-31T14:15:17-05:002023-10-31T14:15:17-05:00Vitelity Maintenance ID# 2437 10/31/2023 - (Low Probability)Service Affecting<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>14:15</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>12:15</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>12:14</var> CDT</small><br><strong>Scheduled</strong> - Vitelity Service Affecting Notification<br /><br />Start Time/Date: 10/31/2023 12:00 Hrs Central<br />End Time/Date: 10/31/2023 14:00 Hrs Central<br /><br />Maintenance ID: 2437<br /><br />Description: Vitelity engineers will be pushing a code fix for the API to correct timestamps in user portal and viewmyfax.com.<br /><br />Impact: No impact is expected.<br /><br />While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. <br /><br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br /><br />Vitelity Network Operations Center</p>tag:status.vitelity.com,2005:Incident/189389052023-10-26T17:22:55-05:002023-10-26T17:22:55-05:00Vitelity Outage Notification // Parent Case #01265503 // Call Detail Record Delays<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>17:22</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>17:06</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>16:20</var> CDT</small><br><strong>Identified</strong> - Vitelity teams are aware of an issue impacting some of the Customer Portal Reporting Tools. All appropriate teams are actively engaged. and we will continue to keep status.vitelity.com updated with the progress details.<br /><br />You may experience the following issues pertaining to this issue:<br />* Call Detail Records (CDRs) are not being delivered<br /><br />Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.<br />Please do not respond to this email address as it is not monitored.<br /><br />Thank you,<br />Vitelity Network Operations Center</p>