Vitelity Status

Vitelity Service Impact Notification // Parent Case #01458194 // VitelShield Access

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 02, 2025 - 14:47 CDT

Investigating - We are currently aware of an issue with VitelShield causing limited access to virtual servers and displaying an error message in the customer portal stating.

Hosted servers themselves remain fully operational and are not experiencing any service issues. We will continue to post updates at status.vitelity.com as we work to resolve the portal display error.

If you need immediate assistance or would like to open a case, please call us at +1-888-898-4835 or submit a support ticket through your portal.

Please do not respond to this email as it is not monitored.

Thank you,
Vitelity Network Operations Center
Apr 01, 2025 - 12:39 CDT

Vitelity Service Impact Notification // Parent Case #01458580 // View My Fax Portal Sending

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 02, 2025 - 14:46 CDT

Investigating - We are currently investigating an issue with the "Send a Fax" tab in the viewmyfax.com portal resulting in an error message when attempting to send a fax.

As a temporary workaround, users can continue to successfully send faxes using the "Quick-Fax" option located on the Home tab or via email. However, please note, you may not see these successful outbound faxes in your fax logs on the viewmyfax.com portal at this time.

Our development team has been engaged and is actively reviewing the issue. We will provide updates as soon as more information becomes available.

Thank you for your understanding and patience. Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please note, this email address does not monitored replies.

Best regards,
Vitelity Network Operations Center
Apr 02, 2025 - 12:32 CDT

Vitelity API Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

International Calling Operational

9-1-1 / Emergency Services Operational

Fax Services Operational

vFax Operational

Fax Enabled Device Operational

View My Fax Portal Operational

Messaging Services Operational

Inbound Messaging (SMS) Operational

Outbound Messaging (SMS) Operational

Voicemail Messaging Operational

Hosted Servers Operational

Hosted Server(s) Operational

Data Center Operational

VitelShield Operational

Customer Portal Operational

Portal Reporting Tools Operational

Ticketing System Operational

Email Communication Operational

Customer Portal Communication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 2, 2025

Unresolved incidents: Vitelity Service Impact Notification // Parent Case #01458580 // View My Fax Portal Sending, Vitelity Service Impact Notification // Parent Case #01458194 // VitelShield Access.

Apr 1, 2025

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

Vitelity Maintenance ID# 2839 03/20/2025 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 20, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 17:00 CDT

Scheduled - Vitelity Network Operations Center

Start Time/Date: 03/20/2025 17:00 Hrs Central
End Time/Date: 03/20/2025 21:00 Hrs Central

Maintenance ID: 2839

Description: Development will be performing system updates to the customer portal.

Impact: The customer portal may experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Mar 17, 12:00 CDT

Mar 19, 2025

No incidents reported.