In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 2025 - 20:00 CDT
Aug 25, 2025 - 20:00 CDT
Update - Vitelity Service Affecting Notification (Low Probability) -Scheduling update
Start Time/Date: 08/25/2025 20:00 Hrs Central
End Time/Date: 09/03/2025 22:00 Hrs Central
Maintenance ID: 2945-Vit
Description: Vitelity engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in multiple stages over the period of 8/25 to 9/03. On 8/25 work will begin by removing a subset of servers from the production cluster between 20:00 Hrs and 22:00 Hrs Central. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production on the evening of 8/26, where the next subset of servers will then be removed from service.
The next subset of servers will be updated and restored to production the next evening, and so forth.
Impact: There is no expected customer impact
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Aug 25, 2025 20:00 - Sep 3, 2025 22:00 CDT
Start Time/Date: 08/25/2025 20:00 Hrs Central
End Time/Date: 09/03/2025 22:00 Hrs Central
Maintenance ID: 2945-Vit
Description: Vitelity engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in multiple stages over the period of 8/25 to 9/03. On 8/25 work will begin by removing a subset of servers from the production cluster between 20:00 Hrs and 22:00 Hrs Central. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production on the evening of 8/26, where the next subset of servers will then be removed from service.
The next subset of servers will be updated and restored to production the next evening, and so forth.
Impact: There is no expected customer impact
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Aug 25, 2025 20:00 - Sep 3, 2025 22:00 CDT
Scheduled - Vitelity Service Affecting Notification (Low Probability)
Start Time/Date: 08/25/2025 20:00 Hrs Central
End Time/Date: 09/02/2025 22:00 Hrs Central
Maintenance ID: 2945-Vit
Description: Vitelity engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in multiple stages over the period of 8/25 to 9/02. On 8/25 work will begin by removing a subset of servers from the production cluster between 20:00 Hrs and 22:00 Hrs Central. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production on the evening of 8/26, where the next subset of servers will then be removed from service.
The next subset of servers will be updated and restored to production the next evening, and so forth.
Impact: There is no expected customer impact
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Aug 25, 2025 20:00 - Sep 3, 2025 22:00 CDT
Start Time/Date: 08/25/2025 20:00 Hrs Central
End Time/Date: 09/02/2025 22:00 Hrs Central
Maintenance ID: 2945-Vit
Description: Vitelity engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in multiple stages over the period of 8/25 to 9/02. On 8/25 work will begin by removing a subset of servers from the production cluster between 20:00 Hrs and 22:00 Hrs Central. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production on the evening of 8/26, where the next subset of servers will then be removed from service.
The next subset of servers will be updated and restored to production the next evening, and so forth.
Impact: There is no expected customer impact
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Aug 25, 2025 20:00 - Sep 3, 2025 22:00 CDT
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Inbound Calling
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Outbound Calling
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International Calling
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9-1-1 / Emergency Services
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Fax Services
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vFax
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Fax Enabled Device
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View My Fax Portal
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Messaging Services
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Inbound Messaging (SMS)
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Outbound Messaging (SMS)
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Voicemail Messaging
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Hosted Servers
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Hosted Server(s)
Under Maintenance
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Under Maintenance
VitelShield
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Under Maintenance
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Under Maintenance
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Under Maintenance
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Under Maintenance
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Email Communication
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Under Maintenance
Operational
Degraded Performance
Partial Outage
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Scheduled Maintenance
Vitelity Maintenance ID# 2948-Vit 09/04/2025 -(Low Probability) Service Affecting Sep 4, 2025 20:00 - Sep 10, 2025 02:00 CDT
Update -
Vitelity Service Affecting Notification (Low Probability)
--Part1--
Start Time/Date: 09/04/2025 20:00 Hrs Central
End Time/Date: 09/05/2025 02:00 Hrs Central
--Part2--
Start Time/Date: 09/08/2025 20:00 Hrs Central
End Time/Date: 09/09/2025 02:00 Hrs Central
--Part3--
Start Time/Date: 09/09/2025 20:00 Hrs Central
End Time/Date: 09/10/2025 02:00 Hrs Central
Maintenance ID: 2948-Vit
Description: Vitelity engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in three stages between 9/4 and 9/10. On 9/4 work will begin at 20:00 Hrs Central by removing a subset of servers from the production cluster. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production prior to 02:00 Hrs Central the next morning. This process will repeat for another set of servers on 9/8, and again on 9/9.
Impact: There is no expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Aug 22, 2025 - 17:50 CDT
--Part1--
Start Time/Date: 09/04/2025 20:00 Hrs Central
End Time/Date: 09/05/2025 02:00 Hrs Central
--Part2--
Start Time/Date: 09/08/2025 20:00 Hrs Central
End Time/Date: 09/09/2025 02:00 Hrs Central
--Part3--
Start Time/Date: 09/09/2025 20:00 Hrs Central
End Time/Date: 09/10/2025 02:00 Hrs Central
Maintenance ID: 2948-Vit
Description: Vitelity engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in three stages between 9/4 and 9/10. On 9/4 work will begin at 20:00 Hrs Central by removing a subset of servers from the production cluster. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production prior to 02:00 Hrs Central the next morning. This process will repeat for another set of servers on 9/8, and again on 9/9.
Impact: There is no expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Aug 22, 2025 - 17:50 CDT
Scheduled -
Vitelity Service Affecting Notification
--Part1--
Start Time/Date: 09/03/2025 20:00 Hrs Central
End Time/Date: 09/04/2025 02:00 Hrs Central
--Part2--
Start Time/Date: 09/08/2025 20:00 Hrs Central
End Time/Date: 09/09/2025 02:00 Hrs Central
Maintenance ID: 2948-Vit
Description: Vitelity engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in two stages between 9/3 and 9/9. On 9/3 work will begin at 20:00 Hrs Central by removing a subset of servers from the production cluster. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production prior to 02:00 Hrs Central the next morning. This process will repeat for another set of servers on 9/8, completing the morning of 9/9.
Impact: There is no expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Aug 20, 2025 - 15:43 CDT
--Part1--
Start Time/Date: 09/03/2025 20:00 Hrs Central
End Time/Date: 09/04/2025 02:00 Hrs Central
--Part2--
Start Time/Date: 09/08/2025 20:00 Hrs Central
End Time/Date: 09/09/2025 02:00 Hrs Central
Maintenance ID: 2948-Vit
Description: Vitelity engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in two stages between 9/3 and 9/9. On 9/3 work will begin at 20:00 Hrs Central by removing a subset of servers from the production cluster. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production prior to 02:00 Hrs Central the next morning. This process will repeat for another set of servers on 9/8, completing the morning of 9/9.
Impact: There is no expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Aug 20, 2025 - 15:43 CDT