Vitelity Status

All Systems Operational

Vitelity API Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

International Calling Operational

9-1-1 / Emergency Services Operational

Fax Services Operational

vFax Operational

Fax Enabled Device Operational

View My Fax Portal Operational

Messaging Services Operational

Inbound Messaging (SMS) Operational

Outbound Messaging (SMS) Operational

Voicemail Messaging Operational

Hosted Servers Operational

Hosted Server(s) Operational

Data Center Operational

VitelShield Operational

Customer Portal Operational

Portal Reporting Tools Operational

Ticketing System Operational

Email Communication Operational

Customer Portal Communication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

Vitelity Outage Notification // Parent Case #01414013 // API

Resolved - This incident has been resolved.
Nov 20, 14:52 CST

Update - We are continuing to monitor for any further issues.
Nov 20, 14:24 CST

Monitoring - Work has completed and been tested successfully. We are continuing to monitor the results.
Nov 20, 14:24 CST

Update - Vitelity will be performing emergency maint to address at 14:00 Hrs Central to address. No expected additional customer impact.
Nov 20, 14:07 CST

Identified - Vitelity teams are aware of issues with certain legacy API calls failing. Our team is performing an emergency maintenance to resolve this as quickly as possible. Further updates will be provided shortly. Thank you for your patience.

We will continue to keep status.vitelity.com updated with the progress details. Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center
Nov 20, 13:23 CST

Vitelity Maintenance ID# 2752 11/19/2024 - Service Affecting

Completed - The scheduled maintenance has been completed.
Nov 20, 00:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:00 CST

Scheduled - Vitelity Network Operations Center

Start Time/Date: 11/19/2024 20:00 Hrs Central
End Time/Date: 11/20/2024 00:00 Hrs Central
Backup Date: 11/21/2024 20:00 Hrs Central

Maintenance ID: 2752

Description: Development will be performing system updates to the customer portal.

Impact: The customer portal will experience intermittent availability throughout the duration of the maintenance. The customer may see delays with any configuration changes made in the portal during the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Nov 14, 16:41 CST

Nov 19, 2024

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

Vitelity Maintenance ID# 2749 11/12/2024 - Service Affecting

Completed - The scheduled maintenance has been completed.
Nov 12, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 17:00 CST

Scheduled - Vitelity Network Operations Center

Start Time/Date: 11/12/2024 17:00 Hrs Central
End Time/Date: 11/12/2024 21:00 Hrs Central
Backup Start Date: 11/14/2024 17:00 Hrs Central

Maintenance ID: 2749

Description: Development will be performing system updates to the customer portal.

Impact: The customer portal will experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Nov 7, 08:43 CST

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.