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To access your Vitelity services directly, go to https://portal.vitelity.net

Vitelity API Operational
SIP Trunking Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services Operational
Fax Services Operational
vFax Operational
Fax Enabled Device Operational
View My Fax Portal Operational
Messaging Services Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Operational
Hosted Server(s) Operational
Data Center Operational
VitelShield Operational
Customer Portal Operational
Customer Portal Operational
Portal Reporting Tools Operational
Ticketing System Operational
Email Communication Operational
Customer Portal Communication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Vitelity Voice Maintenance 4/20 11pm-1am MT Apr 21, 2026 00:00-02:00 CDT

Vitelity Network Operations Center

Start Time: 11pm MT
End Time: 1am MT

Description: Voice Engineers will be performing system updates to the inbound SBC 66.241.96.90

Impact: Active calls on this server will drop when the maintenance begins.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Posted on Apr 20, 2026 - 11:46 CDT
Apr 20, 2026
Vitelity Incident Notification - Portal Degraded Performance
Resolved - This incident has been resolved.
Apr 20, 11:40 CDT
Update - We are continuing to monitor for any further issues.
Apr 14, 11:13 CDT
Monitoring - A fix has been implemented and we are monitoring.
Apr 13, 17:03 CDT
Identified - Vitelity is investigating an incident that is causing portal issues with both the customer portal and viewmyfax.com. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.
Apr 13, 16:45 CDT
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026
Apr 13, 2026
Vitelity Notification - VitelShield Inaccessible
Resolved - This incident has been resolved.
Apr 13, 16:27 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 14:03 CDT
Identified - Vitelity teams are currently investigating reports of VitelShield not being accessible for some customers with virtual hosted servers. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center.
Mar 18, 11:33 CDT
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
Vitelity Maintenance ID# 040726 // April 7th 2026 - Service Affecting
Completed - The scheduled maintenance has been completed.
Apr 8, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 23:00 CDT
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 04-07-2026 11pm MT
End Time/Date: 04-08-2026 1am MT

Maintenance ID: 040726

Description: Vitelity engineers will be updating our voice infrastructure.

Impact: Any active calls will be dropped when the update is pushed. Service should be restored within 5-10 minutes.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Apr 7, 11:11 CDT
Apr 7, 2026
Apr 6, 2026

No incidents reported.

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