All Systems Operational

Vitelity API ? Operational
SIP Trunking Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services Operational
Fax Services Operational
vFax Operational
Fax Enabled Device Operational
View My Fax Portal Operational
Messaging Services Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Operational
Hosted Server(s) Operational
Data Center Operational
VitelShield ? Operational
Customer Portal Operational
Customer Portal ? Operational
Portal Reporting Tools Operational
Ticketing System Operational
Email Communication Operational
Customer Portal Communication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Vitelity Maintenance ID# 2991 10/22/2025 - Service Affecting Oct 22, 2025 20:00 - Oct 23, 2025 00:00 CDT

Vitelity Service Affecting Notification

Start Time/Date: 10/22/2025 20:00 Hrs Central
End Time/Date: 10/23/2025 00:00 Hrs Central
Backup Date: 10/23/2025 20:00 Hrs Central

Maintenance ID: 2991

Description: Vitelity engineers will be migrating inbound27.vitelity.net to new hardware.

Impact: Estimated downtime 10 minutes for customers that are assigned to inbound27.vitelity.net. Active voice calls will drop and inbound calls will fail while server is being moved.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Posted on Oct 17, 2025 - 18:09 CDT
Oct 17, 2025

No incidents reported today.

Oct 16, 2025

No incidents reported.

Oct 15, 2025
Vitelity Outage Notification / Elevated Errors
Postmortem - Read details
Oct 17, 10:55 CDT
Resolved - This incident has been resolved. We will continue to monitor the network.
Oct 15, 10:44 CDT
Monitoring - We are pleased to announce that the network event that was impacting some of our services has been resolved, and all systems are now operational. Inbound faxes are processing, but due to a build-up of queued messages, there may be a delay in delivery. We appreciate your extreme patience as we work to clear this backlog.

We will continue to monitor the situation closely. If you have any questions or concerns, please don't hesitate to reach out to our support team at 888 898 4835 or open a support ticket.
Oct 14, 21:59 CDT
Update - We are close to a full restoration of services and will update once again once services are confirmed back up.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center
Oct 14, 21:03 CDT
Update - Vitelity teams are actively working to resolve ongoing issues with the Portal, Fax, and API systems. Some users may still encounter timeouts or unresponsive pages when accessing these services. We appreciate your patience as we work diligently on resolving these issues.

We are pleased to announce that we are making significant progress in restoring our Operations Support Systems (OSS). We anticipate a resolution to these issues later this evening, and we will keep you updated with any changes to the timeline.

In the meantime, please note that our Voice network remains operational and stable.

Thank you for your understanding.

Should you need assistance or wish to open a new case, please call +1-888-898-4835.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center
Oct 14, 17:09 CDT
Update - Vitelity teams remain actively engaged in repairing the ongoing Portal, fax, and API issues. Some users may continue to experience timeouts or unresponsive pages when accessing the Customer Portals or API.

Our Voice network remains operational and stable.

We appreciate your continued patience as our teams work toward full resolution. Further updates will be posted as progress is made.

Should you need assistance or wish to open a new case, please call +1-888-898-4835.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center
Oct 14, 13:57 CDT
Update - Update:

Our teams are continuing to investigate issues affecting Portal access and related services. At this time, some users may experience timeouts or unresponsive pages when attempting to access the Customer Portal or ViewMyFax.com. Some APIs functionality may time out as well.

Our Voice network and Fax transmission services remain fully operational and stable. However, ViewMyFax.com is currently unavailable and some Fax APIs are experiencing intermittent timeouts. Fax-to-email sending and receiving continues to function normally, and any inbound or outbound faxes will become available in ViewMyFax.com once the portal is restored.

All appropriate teams remain actively engaged, and we will continue to provide updates as progress is made.

Should you need assistance or need to open a new case, please call +1-888-898-4835.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center
Oct 14, 09:56 CDT
Update - Vitelity teams are continuing to work to restore services. At this time, there is no impact to voice calls. The Vitelity Customer Portal, API, and fax services may display latency or be unresponsive. This includes the Vitelity ticketing system. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the service restoration details.

Should you need to contact us or open a new case, please call +1-888-898-4835.

Please do not respond to this email address as it is not monitored.
Oct 14, 09:52 CDT
Identified - Vitelity teams are currently troubleshooting elevated levels of errors. At this time the Customer Portal, API, and fax services may display latency or be unresponsive. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.

Should you need to contact us or open a new case, please call +1-888-898-4835.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center
Oct 13, 17:29 CDT
Investigating - Vitelity teams are currently investigating elevated levels of errors. At this time the Customer Portal, API, and fax services may display latency or be unresponsive on some pages. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.

Should you need to contact us or open a new case, please call +1-888-898-4835.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center
Oct 13, 17:14 CDT
Oct 14, 2025
Oct 13, 2025
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
Vitelity Maintenance ID# 2979 10/09/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 9, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 17:00 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: 10/09/2025 17:00 Hrs Central
End Time/Date: 10/09/2025 21:00 Hrs Central
Backup Date: 10/10/2025 17:00 Hrs Central

Maintenance ID: 2979

Description: Development will be performing system updates to the customer portal and backend systems.

Impact: The customer portal may experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Oct 6, 11:49 CDT
Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025
Vitelity Maintenance ID# 1523757 10/3/2025 - Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 3, 17:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 16:45 CDT
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 10/3/2025 16:45 Hrs Central
End Time/Date: 10/3/2025 17:30 Hrs Central

Maintenance ID: 1523757

Description: Vitelity engineers need to push an emergency patch to address a faxing issue.

Impact: possible delayed fax inbound and outbound

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Oct 3, 16:41 CDT
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