Vitelity Maintenance ID# 2963 09/15/2025 -(Low Probability) Emergency Service Affecting
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 2025 - 22:00 CDT
Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 09/15/2025 22:00 Hrs Central
End Time/Date: 09/16/2025 04:00 Hrs Central
Backup Date: 09/16/2025 22:00 Hrs Central

Maintenance ID: 2963

Description: Vitelity engineers will be running diagnostics on one of the Englewood SBCs. This server runs in a protected pair and only the standby server is being worked on.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Sep 15, 2025 22:00 - Sep 16, 2025 04:00 CDT
Vitelity API ? Operational
SIP Trunking Under Maintenance
Inbound Calling Under Maintenance
Outbound Calling Under Maintenance
International Calling Under Maintenance
9-1-1 / Emergency Services Under Maintenance
Fax Services Under Maintenance
vFax Under Maintenance
Fax Enabled Device Under Maintenance
View My Fax Portal Under Maintenance
Messaging Services Operational
Inbound Messaging (SMS) Operational
Outbound Messaging (SMS) Operational
Voicemail Messaging Operational
Hosted Servers Operational
Hosted Server(s) Operational
Data Center Operational
VitelShield ? Operational
Customer Portal Operational
Customer Portal ? Operational
Portal Reporting Tools Operational
Ticketing System Operational
Email Communication Operational
Customer Portal Communication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Vitelity Maintenance ID# 2944 09/27/2025 - Service Affecting Sep 27, 2025 17:00-23:00 CDT

Vitelity Service Affecting Notification

Start Time/Date: 09/27/2025 17:00 Hrs Central
End Time/Date: 09/27/2025 23:00 Hrs Central

Maintenance ID: 2944

Description: Please be advised of upcoming essential electrical maintenance at our datacenter scheduled for Saturday, September 27th from 4:00pm to 10:00pm MDT. This planned work is crucial to ensure the continued reliability and performance of our services.



Impact: During this maintenance window, the following will be temporarily unavailable:

Customer Portal
View My Fax Portal
All APIs
Any physical hosted/co-located server
Faxing
SMS messaging
Rating & Billing services

While core voice service will continue to operate, our fax, SMS, and billing events will be impacted and will catch up with all events once the maintenance is complete.

Important Note for Customers With Hosted Servers: Any customer with a physically hosted or co-located server will want to power them down before the start of the event at 400pm MDT. We will have techs on site to power them back up as soon as possible.

Important Note for Customers with Low Balances: If your account balance is low during this period, you will temporarily be unable to add funds. This could lead to disruptions in your ability to make or receive calls and faxes. We strongly recommend ensuring your balance is sufficient before September 27th to avoid any service interruptions.

We understand that service interruptions can be inconvenient, and we sincerely apologize for any disruption this essential maintenance may cause. We are committed to minimizing downtime and will work diligently to restore all services as quickly as possible.

Thank you for your understanding and continued partnership.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Posted on Sep 09, 2025 - 17:20 CDT
Sep 15, 2025

Unresolved incident: Vitelity Maintenance ID# 2963 09/15/2025 -(Low Probability) Emergency Service Affecting.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
Vitelity Maintenance ID# 2955 09/10/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Sep 10, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 02:01 CDT
Scheduled - Vitelity Network Operations Center

Start Time/Date: 09/10/2025 02:00 Hrs Central
End Time/Date: 09/10/2025 05:00 Hrs Central
Backup Date: 09/11/2025 02:00 Hrs Central

Maintenance ID: 2955

Description: Development will be performing system updates to the network.

Impact: There is no customer impact expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Sep 9, 08:35 CDT
Vitelity Maintenance ID# 2948-Vit 09/04/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Sep 10, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 20:00 CDT
Update - Vitelity Service Affecting Notification (Low Probability)

--Part1--
Start Time/Date: 09/04/2025 20:00 Hrs Central
End Time/Date: 09/05/2025 02:00 Hrs Central
--Part2--
Start Time/Date: 09/08/2025 20:00 Hrs Central
End Time/Date: 09/09/2025 02:00 Hrs Central
--Part3--
Start Time/Date: 09/09/2025 20:00 Hrs Central
End Time/Date: 09/10/2025 02:00 Hrs Central


Maintenance ID: 2948-Vit

Description: Vitelity engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in three stages between 9/4 and 9/10. On 9/4 work will begin at 20:00 Hrs Central by removing a subset of servers from the production cluster. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production prior to 02:00 Hrs Central the next morning. This process will repeat for another set of servers on 9/8, and again on 9/9.

Impact: There is no expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Aug 22, 17:50 CDT
Scheduled - Vitelity Service Affecting Notification

--Part1--
Start Time/Date: 09/03/2025 20:00 Hrs Central
End Time/Date: 09/04/2025 02:00 Hrs Central
--Part2--
Start Time/Date: 09/08/2025 20:00 Hrs Central
End Time/Date: 09/09/2025 02:00 Hrs Central

Maintenance ID: 2948-Vit

Description: Vitelity engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in two stages between 9/3 and 9/9. On 9/3 work will begin at 20:00 Hrs Central by removing a subset of servers from the production cluster. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production prior to 02:00 Hrs Central the next morning. This process will repeat for another set of servers on 9/8, completing the morning of 9/9.

Impact: There is no expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Aug 20, 15:43 CDT
Vitelity Maintenance ID# 2953 09/09/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Sep 10, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 CDT
Scheduled - Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 09/09/2025 20:00 Hrs Central
End Time/Date: 09/10/2025 00:01 Hrs Central
Backup Date: 09/11/2025 20:00 Hrs Central

Maintenance ID: 2953

Description: Vitelity engineers will be performing monthly system updates.

Impact: There is no expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Sep 8, 09:27 CDT
Sep 9, 2025
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025
Sep 3, 2025
Vitelity Maintenance ID# 2945-Vit 08/25/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Sep 3, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 20:00 CDT
Update - Vitelity Service Affecting Notification (Low Probability) -Scheduling update

Start Time/Date: 08/25/2025 20:00 Hrs Central
End Time/Date: 09/03/2025 22:00 Hrs Central

Maintenance ID: 2945-Vit

Description: Vitelity engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in multiple stages over the period of 8/25 to 9/03. On 8/25 work will begin by removing a subset of servers from the production cluster between 20:00 Hrs and 22:00 Hrs Central. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production on the evening of 8/26, where the next subset of servers will then be removed from service.
The next subset of servers will be updated and restored to production the next evening, and so forth.

Impact: There is no expected customer impact


While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Aug 21, 10:27 CDT
Scheduled - Vitelity Service Affecting Notification (Low Probability)

Start Time/Date: 08/25/2025 20:00 Hrs Central
End Time/Date: 09/02/2025 22:00 Hrs Central

Maintenance ID: 2945-Vit

Description: Vitelity engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in multiple stages over the period of 8/25 to 9/02. On 8/25 work will begin by removing a subset of servers from the production cluster between 20:00 Hrs and 22:00 Hrs Central. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production on the evening of 8/26, where the next subset of servers will then be removed from service.
The next subset of servers will be updated and restored to production the next evening, and so forth.

Impact: There is no expected customer impact


While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Aug 20, 13:07 CDT
Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

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