Investigating - We are currently aware of an issue with VitelShield causing limited access to virtual servers and displaying an error message in the customer portal stating.
Hosted servers themselves remain fully operational and are not experiencing any service issues. We will continue to post updates at status.vitelity.com as we work to resolve the portal display error.
If you need immediate assistance or would like to open a case, please call us at +1-888-898-4835 or submit a support ticket through your portal.
Please do not respond to this email as it is not monitored.
Completed -
The scheduled maintenance has been completed.
Mar 20, 21:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 17:00 CDT
Scheduled -
Vitelity Network Operations Center
Start Time/Date: 03/20/2025 17:00 Hrs Central End Time/Date: 03/20/2025 21:00 Hrs Central
Maintenance ID: 2839
Description: Development will be performing system updates to the customer portal.
Impact: The customer portal may experience intermittent availability throughout the duration of the maintenance.
While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Mar 17, 12:00 CDT