Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 30, 2025 - 22:00 CDT
Scheduled
Vitelity Service Affecting Notification (Low Probability)
Start Time/Date: 04/30/2025 22:00 Hrs Central End Time/Date: 05/01/2025 05:00 Hrs Central Backup Date: 05/01/2025 22:00 Hrs Central
Maintenance ID: 2864v
Description: Vitelity engineers will be upgrading firmware on the firewall pair in Englewood.
Impact: There is NO expected customer impact. In the unlikely event of complications, users may see loss of access to Vitelity portal and API. This would not affect call traffic, only the ability to change call treatment options until restored.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted Apr 24, 2025 - 15:27 CDT
This scheduled maintenance affected: Customer Portal (Customer Portal, Portal Reporting Tools), Fax Services (vFax, Fax Enabled Device, View My Fax Portal), Ticketing System (Email Communication, Customer Portal Communication), and Vitelity API.