Vitelity Maintenance ID# 2820 02/18/2025 - Service Affecting

Scheduled Maintenance Report for Vitelity

Completed

The scheduled maintenance has been completed.

Posted Feb 19, 2025 - 00:00 CST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 18, 2025 - 20:00 CST

Update

Vitelity Network Operations Center

Start Time/Date: 02/18/2025 20:00 Hrs Central
End Time/Date: 02/19/2025 00:01 Hrs Central
Backup Date: 02/20/2025 20:00 Hrs Central

Maintenance ID: 2820

Description: Development will be performing system updates to the customer portal and other supporting systems.

Impact: The customer portal may experience intermittent availability throughout the duration of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
SIP Trunking - Inbound Calling
SIP Trunking - Outbound Calling
SIP Trunking - International Calling
SIP Trunking - 9-1-1 / Emergency Services
Messaging Services - Inbound Messaging (SMS)
Messaging Services - Outbound Messaging (SMS)
Messaging Services - Voicemail Messaging
Fax Services - vFax
Fax Services - Fax Enabled Device
Fax Services - View My Fax Portal
Customer Portal - Customer Portal
Customer Portal - Portal Reporting Tools
Ticketing System - Email Communication
Ticketing System - Customer Portal Communication

Posted Feb 14, 2025 - 17:13 CST

Scheduled

Posted Feb 14, 2025 - 17:12 CST

This scheduled maintenance affected: Customer Portal (Customer Portal, Portal Reporting Tools), SIP Trunking (Inbound Calling, Outbound Calling, International Calling, 9-1-1 / Emergency Services), Messaging Services (Inbound Messaging (SMS), Outbound Messaging (SMS), Voicemail Messaging), Fax Services (vFax, Fax Enabled Device, View My Fax Portal), and Ticketing System (Email Communication, Customer Portal Communication).