Vitelity Maintenance ID# 2991 10/22/2025 - Service Affecting

Scheduled for Oct 22, 20:00 CDT - Oct 23, 00:00 CDT

Scheduled

Vitelity Service Affecting Notification

Start Time/Date: 10/22/2025 20:00 Hrs Central
End Time/Date: 10/23/2025 00:00 Hrs Central
Backup Date: 10/23/2025 20:00 Hrs Central

Maintenance ID: 2991

Description: Vitelity engineers will be migrating inbound27.vitelity.net to new hardware.

Impact: Estimated downtime 10 minutes for customers that are assigned to inbound27.vitelity.net. Active voice calls will drop and inbound calls will fail while server is being moved.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Posted Oct 17, 2025 - 18:09 CDT

This scheduled maintenance affects: SIP Trunking (Inbound Calling, Outbound Calling, International Calling, 9-1-1 / Emergency Services), Messaging Services (Inbound Messaging (SMS), Outbound Messaging (SMS), Voicemail Messaging), and Fax Services (vFax, Fax Enabled Device).