Vitelity Status - Vitelity Maintenance ID# 2338 6/12/2023

Vitelity Maintenance ID# 2338 6/12/2023 - Emergency Service Affecting

Scheduled Maintenance Report for Vitelity

Completed

The scheduled maintenance has been completed.

Posted Jun 12, 2023 - 21:01 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jun 12, 2023 - 20:00 CDT

Scheduled

Vitelity Service Affecting Notification

Start Time/Date: 06/12/2023 20:00 Hrs Central
End Time/Date: 06/12/2023 20:30 Hrs Central

Maintenance ID: 2338

Description: Vitelity engineers will be increasing performance capabilities of the network.

Impact: Vitelity Customer Portal, API's, fax inbound/outbound, CNAM services will be stopped. Customers may experience interruption of those services for 5-7 minutes shortly after 8pm Central. Once work is completed on the server, services will be brought back online and monitored.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Posted Jun 12, 2023 - 13:17 CDT

This scheduled maintenance affected: Customer Portal (Customer Portal, Portal Reporting Tools), Messaging Services (Inbound Messaging (SMS), Outbound Messaging (SMS), Voicemail Messaging), Fax Services (vFax, Fax Enabled Device, View My Fax Portal), Ticketing System (Email Communication, Customer Portal Communication), and Vitelity API.