Vitelity Service Affecting Notification (Low Probability)
--Part1-- Start Time/Date: 09/04/2025 20:00 Hrs Central End Time/Date: 09/05/2025 02:00 Hrs Central --Part2-- Start Time/Date: 09/08/2025 20:00 Hrs Central End Time/Date: 09/09/2025 02:00 Hrs Central --Part3-- Start Time/Date: 09/09/2025 20:00 Hrs Central End Time/Date: 09/10/2025 02:00 Hrs Central
Maintenance ID: 2948-Vit
Description: Vitelity engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in three stages between 9/4 and 9/10. On 9/4 work will begin at 20:00 Hrs Central by removing a subset of servers from the production cluster. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production prior to 02:00 Hrs Central the next morning. This process will repeat for another set of servers on 9/8, and again on 9/9.
Impact: There is no expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted Aug 22, 2025 - 17:50 CDT
Scheduled
Vitelity Service Affecting Notification
--Part1-- Start Time/Date: 09/03/2025 20:00 Hrs Central End Time/Date: 09/04/2025 02:00 Hrs Central --Part2-- Start Time/Date: 09/08/2025 20:00 Hrs Central End Time/Date: 09/09/2025 02:00 Hrs Central
Maintenance ID: 2948-Vit
Description: Vitelity engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in two stages between 9/3 and 9/9. On 9/3 work will begin at 20:00 Hrs Central by removing a subset of servers from the production cluster. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production prior to 02:00 Hrs Central the next morning. This process will repeat for another set of servers on 9/8, completing the morning of 9/9.
Impact: There is no expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted Aug 20, 2025 - 15:43 CDT
This scheduled maintenance affects: Customer Portal (Customer Portal, Portal Reporting Tools), SIP Trunking (Inbound Calling, Outbound Calling, International Calling, 9-1-1 / Emergency Services), Messaging Services (Inbound Messaging (SMS), Outbound Messaging (SMS), Voicemail Messaging), Fax Services (vFax, Fax Enabled Device, View My Fax Portal), Hosted Servers (Hosted Server(s), Data Center, VitelShield), Ticketing System (Email Communication, Customer Portal Communication), and Vitelity API.