Vitelity Maintenance ID# 2056 08/23/2022 - Service Affecting
Scheduled Maintenance Report for Vitelity
The scheduled maintenance has been completed.
Posted Aug 23, 2022 - 23:30 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 23, 2022 - 23:00 CDT
Vitelity Service Affecting Notification

Start Time/Date: 08/23/2022 23:00 Hrs Central
End Time/Date: 08/23/2022 23:30 Hrs Central

Maintenance ID: 2056

Should you have any questions regarding this maintenance please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. Please do not respond to this email as it is not monitored.

Description: This maintenance is to migrate to new infrastructure and enable e164 flag capability.

The signaling will change from to

UDP customers can use the 'e164' flag on their account to get numbers in e164 +1 format as a result of these upgrades. Otherwise signaling remains the same without that flag applied.

This will require the below updates to customer networks:
1. A new range of RTP ports to be allowed on customers network(s). The new port range is 16384-36385 (previous port range 10000-20000). However, customers can prepare in advance without impact, by updating their firewalls to allow the RTP port range of 10000-36385. If you are uncertain how to make these changes, please contact your Systems Administrator or specific Firewall support.
2. Customers with static IP authentication and behind NAT will need to update the Contact header and SDP (c=) with public IP.
3. Registration timeout value is increasing to 3600 secs. Customer will want to verify their firewall keeps the port open for this new length of time.
4. If your network has restrictive firewalls it is advised to allow on your Vitelity subnet ranges.

Impact: Customers could expect some interruptions during this window. Including termination (sending and receiving).

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Thank you,

Vitelity Network Operations Center
Posted Jul 22, 2022 - 13:09 CDT
This scheduled maintenance affected: SIP Trunking (Inbound Calling, Outbound Calling).