Vitelity Status - Vitelity Maintenance ID# 2752 11/19/2024

Vitelity Maintenance ID# 2752 11/19/2024 - Service Affecting

Scheduled Maintenance Report for Vitelity

Completed

The scheduled maintenance has been completed.

Posted Nov 20, 2024 - 00:00 CST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 19, 2024 - 20:00 CST

Scheduled

Vitelity Network Operations Center

Start Time/Date: 11/19/2024 20:00 Hrs Central
End Time/Date: 11/20/2024 00:00 Hrs Central
Backup Date: 11/21/2024 20:00 Hrs Central

Maintenance ID: 2752

Description: Development will be performing system updates to the customer portal.

Impact: The customer portal will experience intermittent availability throughout the duration of the maintenance. The customer may see delays with any configuration changes made in the portal during the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Posted Nov 14, 2024 - 16:41 CST

This scheduled maintenance affected: Customer Portal (Customer Portal, Portal Reporting Tools), SIP Trunking (Inbound Calling, Outbound Calling, International Calling, 9-1-1 / Emergency Services), Messaging Services (Inbound Messaging (SMS), Outbound Messaging (SMS), Voicemail Messaging), Fax Services (vFax, Fax Enabled Device, View My Fax Portal), Ticketing System (Email Communication, Customer Portal Communication), and Vitelity API.