Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 15, 2023 - 18:00 CDT
Scheduled
Vitelity Network Operations Center
Start Time/Date: 03/15/2023 18:00 Hr Central End Time/Date: 03/15/2023 22:00 Hr Central
Maintenance ID: 2232
Vitelity Local Number Portability Improvements: We are excited to announce our new local number porting (LNP) order process will be released on Wednesday, March 15. This easy-to-use, self-service module will enable managing port orders (local and toll-free numbers) quickly and efficiently. Users will be able to check on order status throughout the lifecycle and manage activations all within the Vitelity portal. Plus, you’ll have the ability to select a requested due date, identify fax numbers, and activate numbers on demand. Updated APIs will be included in this release. We’ll provide several months’ time, with our backward compatibility support, for our API users to update their systems and take advantage of the new capabilities. The current APIs will be functional and available after this release. We will reach out with additional information specific to our API customers later this month. See link below for more information:
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted Mar 13, 2023 - 15:02 CDT
This scheduled maintenance affected: Customer Portal (Customer Portal, Portal Reporting Tools) and Vitelity API.