Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 02, 2025 - 22:00 CDT
Scheduled
Vitelity Service Affecting Notification
Start Time/Date: 07/02/2025 22:00 Hrs Central End Time/Date: 07/03/2025 04:00 Hrs Central Backup Date: 07/03/2025 22:00 Hrs Central
Maintenance ID: 2903v
Description: Vitelity engineers will be performing firmware updates to the SBC in Englewood, These SBCs operate in a High Availability pair.
Impact: No customer impact is expected.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted Jun 26, 2025 - 16:59 CDT
This scheduled maintenance affected: SIP Trunking (Inbound Calling, Outbound Calling, International Calling, 9-1-1 / Emergency Services) and Fax Services (vFax, Fax Enabled Device, View My Fax Portal).