Vitelity Status - Vitelity Maintenance ID# 2717 10/05/2024

Vitelity Maintenance ID# 2717 10/05/2024 - Service Affecting

Scheduled Maintenance Report for Vitelity

Completed

The scheduled maintenance has been completed.

Posted Oct 05, 2024 - 23:00 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 05, 2024 - 19:00 CDT

Scheduled

Vitelity Service Affecting Notification

Start Time/Date: 10/05/2024 19:00 Hrs Central
End Time/Date: 10/06/2024 00:00 Hrs Central
Backup Date: 10/06/2024 19:00 Hrs Central

Maintenance ID: 2717

Description: Vitelity engineers will be working on a scheduled upgrade to the network.

Impact: The following impacts are expected during the maintenance window:
Portal.vitelity.net inaccessible
API inaccessible
Voice calls will not be affected, but any call treatment changes during the maintenance may not change until after the maintenance has completed.
CDR and Voicemail delays are also possible.
Faxes will be impacted
SMS will be impacted

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Posted Sep 16, 2024 - 16:26 CDT

This scheduled maintenance affected: Customer Portal (Customer Portal, Portal Reporting Tools), SIP Trunking (Inbound Calling, Outbound Calling, International Calling, 9-1-1 / Emergency Services), Messaging Services (Inbound Messaging (SMS), Outbound Messaging (SMS), Voicemail Messaging), Fax Services (vFax, Fax Enabled Device, View My Fax Portal), Ticketing System (Email Communication, Customer Portal Communication), and Vitelity API.