Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 15, 2025 - 22:00 CDT
Scheduled
Vitelity Service Affecting Notification
Start Time/Date: 09/15/2025 22:00 Hrs Central End Time/Date: 09/16/2025 04:00 Hrs Central Backup Date: 09/16/2025 22:00 Hrs Central
Maintenance ID: 2963
Description: Vitelity engineers will be running diagnostics on one of the Englewood SBCs. This server runs in a protected pair and only the standby server is being worked on.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted Sep 15, 2025 - 17:23 CDT
This scheduled maintenance affects: SIP Trunking (Inbound Calling, Outbound Calling, International Calling, 9-1-1 / Emergency Services) and Fax Services (vFax, Fax Enabled Device, View My Fax Portal).