Vitelity Service Impact Notification // Parent Case #01458194 // VitelShield Access

Incident Report for Vitelity

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 02, 2025 - 14:47 CDT

Investigating

We are currently aware of an issue with VitelShield causing limited access to virtual servers and displaying an error message in the customer portal stating.

Hosted servers themselves remain fully operational and are not experiencing any service issues. We will continue to post updates at status.vitelity.com as we work to resolve the portal display error.

If you need immediate assistance or would like to open a case, please call us at +1-888-898-4835 or submit a support ticket through your portal.

Please do not respond to this email as it is not monitored.

Thank you,
Vitelity Network Operations Center
Posted Apr 01, 2025 - 12:39 CDT
This incident affects: Hosted Servers (VitelShield).
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