Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 13, 2025 - 21:00 CDT
Scheduled
Vitelity Service Affecting Notification (Low Probability)
Start Time/Date: 03/13/2025 21:00 Hrs Central End Time/Date: 03/14/2025 04:00 Hrs Central Backup Date: 03/14/2025 21:00 Hrs Central
Maintenance ID: 2833V
Description: Engineers will be performing security patch updates on backend servers in Englewood Central Office.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted Mar 11, 2025 - 16:17 CDT
This scheduled maintenance affected: Customer Portal (Customer Portal, Portal Reporting Tools), SIP Trunking (Inbound Calling, Outbound Calling, International Calling, 9-1-1 / Emergency Services), Messaging Services (Inbound Messaging (SMS), Outbound Messaging (SMS), Voicemail Messaging), Fax Services (vFax, Fax Enabled Device, View My Fax Portal), Hosted Servers (Hosted Server(s), Data Center, VitelShield), Ticketing System (Email Communication, Customer Portal Communication), and Vitelity API.