Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 17, 2024 - 20:00 CDT
Scheduled
Vitelity Network Operations Center
Start Time/Date: 07/17/2024 20:00 Hrs Central End Time/Date: 07/18/2024 00:00 Hrs Central Backup Date: 07/18/2024 20:00 Hrs Central
Maintenance ID: 2684
Description: Development will be performing system updates to the customer portal.
Impact: The customer portal will experience intermittent availability throughout the duration of the maintenance.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted Jul 12, 2024 - 16:19 CDT
This scheduled maintenance affected: Customer Portal (Customer Portal, Portal Reporting Tools), SIP Trunking (Inbound Calling, Outbound Calling, International Calling, 9-1-1 / Emergency Services), Fax Services (vFax, Fax Enabled Device, View My Fax Portal), Ticketing System (Email Communication, Customer Portal Communication), and Vitelity API.