Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 28, 2025 - 20:00 CST
Scheduled
Vitelity Service Affecting Notification
Start Time/Date: 01/28/2025 20:00 Hrs Central End Time/Date: 01/29/2025 00:00 Hrs Central Backup Date: 01/30/2025 20:00 Hrs Central
Maintenance ID: 2809
Description: Vitelity engineers will be performing work on the system.
Impact: Customer Portal may be inaccessible during approximately 30 minutes of the window.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted Jan 23, 2025 - 17:28 CST
This scheduled maintenance affected: Customer Portal (Customer Portal, Portal Reporting Tools), Ticketing System (Email Communication, Customer Portal Communication), and Vitelity API.