Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 18, 2023 - 23:01 CST
Update
Vitelity Service Affecting Notification
Start Time/Date: 12/18/2023 23:00 Hrs Central (updated to correct start date) End Time/Date: 12/19/2023 04:00 Hrs Central Backup Date: 12/20/2023 23:00 Hrs Central
Maintenance ID: 2465
Description: Vitelity engineers will be working on the voice platform.
Impact: service interruption is possible during the window.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted Dec 14, 2023 - 16:26 CST
Update
Vitelity Service Affecting Notification
Start Time/Date: 12/14/2023 23:00 Hrs Central End Time/Date: 12/15/2023 04:00 Hrs Central (updated to adjust end time) Backup Date: 12/18/2023 23:00 Hrs Central
Maintenance ID: 2465
Description: Vitelity engineers will be working on the voice platform.
Impact: service interruption is possible during the window.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted Dec 14, 2023 - 13:03 CST
Scheduled
Vitelity Service Affecting Notification
Start Time/Date: 12/14/2023 23:00 Hrs Central End Time/Date: 12/15/2023 00:01 Hrs Central Backup Date: 12/18/2023 23:00 Hrs Central
Maintenance ID: 2465
Description: Vitelity engineers will be working on the voice platform.
Impact: service interruption is possible during the window.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted Dec 14, 2023 - 11:58 CST
This scheduled maintenance affected: SIP Trunking (Inbound Calling, Outbound Calling, International Calling, 9-1-1 / Emergency Services), Messaging Services (Inbound Messaging (SMS), Outbound Messaging (SMS), Voicemail Messaging), Fax Services (vFax, Fax Enabled Device, View My Fax Portal), and Vitelity API.