Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 21, 2023 - 23:00 CDT
Hello, additional clarification regarding pending maintenance activity Maint-002319: To support CALEA mandates, Vitelity engineering have now decided to add a BTN (Billing Telephone Number) in the P-charge info header instead of in the PAI field. This addition will be removed at the edge of the Vitelity network before call setup messaging goes out to the downstream carrier. Customers should not need to take any additional action.
Posted Jun 20, 2023 - 16:55 CDT
Hello, further clarification regarding pending maintenance activity Maint-002319: In order for CALEA call tracing captures to work with all Vitelity calls, a source number needs to be associated with each call. This applies to all calls, not just apply to calls to 911 services. On June 22, Vitelity will start enabling code that will assign a BTN (Billing Telephone Number) and privacy ID on the call by attaching this in a PAI field if necessary. When PAI field with BTN WON'T be added to call setup messaging: 1) If customer uses a source that is a valid US LERG data point. 2) If you are using a Toll Free Number that is associated with your Vitelity account.
Posted Jun 15, 2023 - 16:37 CDT
Vitelity Service Affecting Notification
Start Time/Date: 06/21/2023 23:00 Hrs Central End Time/Date: 06/21/2023 23:30 Hrs Central
Maintenance ID: 2319
Description: Vitelity engineers will be working on the network to improve emergency call tracing functionality.
Impact: After the maintenance, for any call without a valid Origination Number assigned, the account Billing Telephone Number will be added to the setup message.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Vitelity Network Operations Center
Posted May 12, 2023 - 09:03 CDT
This scheduled maintenance affected: SIP Trunking (Inbound Calling, Outbound Calling, Toll Free Calling, International Calling, 9-1-1 / Emergency Services), Fax Services (vFax, Fax Enabled Device), and Vitelity API.