Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 26, 2025 - 22:00 CST
Scheduled
Vitelity Service Affecting Notification(Low Probability)
Start Time/Date: 02/26/2025 22:00 Hrs Central End Time/Date: 02/27/2025 04:00 Hrs Central
Maintenance ID: 2826
Description: Vitelity network had an event today that was cleared by switching control between the Active and Standby servers of a protected pair. The troubled server, now in Standby mode, will undergo diagnostic checks to determine next steps to restoring the cluster to full protection.
Impact: Since the work tonight will only be on the Standby server, there is no expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted Feb 26, 2025 - 15:12 CST
This scheduled maintenance affected: SIP Trunking (Inbound Calling, Outbound Calling, International Calling, 9-1-1 / Emergency Services) and Fax Services (vFax, Fax Enabled Device).