Vitelity Customer Portal

Incident Report for Vitelity

Identified

We have corrected issues updating routing methods and with newly provisioned fax lines. We are still working on the remaining items.
Posted Oct 27, 2026 - 17:22 CDT

Investigating

Vitelity is investigating issues with changes made in the customer portal at this time. We are aware of and investigating the following issues:

Routing method updates not taking affect
Missing international outbound settings
Ticket attachments not being downloadable
Newly provisioned fax numbers ringing busy

If you are experiencing any other issues with the new portal, please open a ticket or give us a call to report it.
Posted Oct 27, 2026 - 17:02 CDT
This incident affects: Customer Portal (Customer Portal).