Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 01, 2025 - 20:00 CDT
Scheduled
Vitelity Service Affecting Notification
Start Time/Date: 10/01/2025 20:00 Hrs Central End Time/Date: 10/02/2025 00:00 Hrs Central Backup Date: 10/02/2025 20:00 Hrs Central
Maintenance ID: 2972
Description: Vitelity engineers will be migrating inbound45.vitelity.net to new equipment. This will affect 16 customers. It is not expected that the engineers will need the full maintenance window to complete their work.
Impact: Minimal impact expected outside of active calls dropping during the switch.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted Sep 24, 2025 - 10:47 CDT
This scheduled maintenance affected: SIP Trunking (Inbound Calling, Outbound Calling, International Calling, 9-1-1 / Emergency Services) and Fax Services (vFax, Fax Enabled Device, View My Fax Portal).