Vitelity Maintenance ID# 2828 03/05/2025 -(Low Probability) Service Affecting

Scheduled Maintenance Report for Vitelity

Completed

The scheduled maintenance has been completed.

Posted Mar 06, 2025 - 00:00 CST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 05, 2025 - 20:00 CST

Scheduled

Vitelity Service Affecting Notification

Start Time/Date: 03/05/2025 20:00 Hrs Central
End Time/Date: 03/06/2025 00:00 Hrs Central
Backup Date: 03/06/2025 20:00 Hrs Central

Maintenance ID: 2828

Description: Vitelity engineers will be working to perform updates on the system.

Impact: No expected customer impact

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Posted Mar 03, 2025 - 09:19 CST

This scheduled maintenance affected: Customer Portal (Customer Portal, Portal Reporting Tools), SIP Trunking (Inbound Calling, Outbound Calling, International Calling, 9-1-1 / Emergency Services), Messaging Services (Inbound Messaging (SMS), Outbound Messaging (SMS), Voicemail Messaging), Fax Services (vFax, Fax Enabled Device, View My Fax Portal), Ticketing System (Email Communication, Customer Portal Communication), and Vitelity API.