Vitelity Maintenance ID# 2330 06/14/2023 - Service Affecting

Scheduled Maintenance Report for Vitelity

Completed

The scheduled maintenance has been completed.

Posted Jun 15, 2023 - 01:00 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jun 14, 2023 - 21:01 CDT

Scheduled

Vitelity Service Affecting Notification

Start Time/Date: 06/14/2023 21:00 Hrs Central
End Time/Date: 06/15/2023 01:00 Hrs Central

Maintenance ID: 2330

Description: Vitelity engineers will be performing regular maintenance on the network. Details are being formalized and will be posted on the web portal shortly.

Impact: Legacy voicemail inboxes will have a generic recovery email message when first viewing after release. This can be ignored and deleted by customer. Additionaly, certain features of customer-facing applications could have brief disruptions but are expected to recover within a matter of seconds.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center

Posted Jun 06, 2023 - 13:14 CDT

This scheduled maintenance affected: Customer Portal (Customer Portal, Portal Reporting Tools), SIP Trunking (Inbound Calling, Outbound Calling, International Calling, 9-1-1 / Emergency Services), Messaging Services (Inbound Messaging (SMS), Outbound Messaging (SMS), Voicemail Messaging), Fax Services (vFax, Fax Enabled Device, View My Fax Portal), and Vitelity API.