Vitelity Notification - TFN Ordering Issue

Incident Report for Vitelity

Resolved

This incident has been resolved.
Posted Oct 02, 2026 - 15:57 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 02, 2026 - 14:02 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 02, 2026 - 13:51 CDT

Investigating

Vitelity is investigating an issue causing Toll Free searches to return 0 results when searching via API or Customer Portal.
Posted Oct 02, 2026 - 11:10 CDT
This incident affected: Customer Portal (Customer Portal) and Vitelity API.