Vitelity Outage Notification Inbound & Outbound Call Failures

Incident Report for Vitelity

Resolved

This incident has been resolved.

Posted Sep 18, 2026 - 15:19 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 18, 2026 - 11:10 CDT

Investigating

Vitelity teams are currently investigating reports of inbound and outbound call failures for some customers. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center

Posted Sep 18, 2026 - 10:47 CDT

This incident affected: SIP Trunking (Inbound Calling, Outbound Calling).