Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 28, 2022 - 23:00 CDT
Scheduled
Vitelity Service Affecting Notification
Start Time/Date: 06/28/2022 23:00hr Central End Time/Date: 06/29/2022 00:01hr Central Backup Date: 06/29/2022 23:00hr Central
Maintenance ID: 002033
Should you have any questions regarding this maintenance please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID. Please do not respond to this email as it is not monitored.
Description: This maintenance is to migrate the following IP space
This will require the below updates to customer networks: 1. A new range of RTP ports to be allowed on customers network(s). The new port range is 16384-36385 (previous port range 10000-20000). However, customers can prepare in advance without impact, by updating their firewalls to allow the RTP port range of 10000-36385. If you are uncertain how to make these changes, please contact your Systems Administrator or specific Firewall support. 2. Customers with static IP authentication and behind NAT will need to update the Contact header and SDP (c=) with public IP. 3. Registration timeout value is increasing to 3600 secs. Customer will want to verify their firewall keeps the port open for this new length of time. 4. If your network has restrictive firewalls it is advised to allow 206.144.16.32/27 on your Vitelity subnet ranges.
Impact: Customers could expect some interruptions during this window. Including termination (sending and receiving).
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Thank you,
Vitelity Network Operations Center
Posted Jun 21, 2022 - 12:40 CDT
This scheduled maintenance affected: SIP Trunking (Inbound Calling, Outbound Calling).