Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 16, 2025 - 20:00 CST
Scheduled
Vitelity Service Affecting Notification
Start Time/Date: 12/16/2025 20:00 Hrs Central End Time/Date: 12/17/2025 00:00 Hrs Central Backup Date: 12/17/2025 20:00 Hrs Central
Maintenance ID: 3030
Description: Vitelity engineers will finish migrating the following subnets to new hardware: inbound1 64.2.142.26 inbound2 64.2.142.27 inbound3 64.2.142.28 inbound4 64.2.142.30 inbound5 64.2.142.31 inbound6 64.2.142.19
Impact: The estimated downtime is 10 minutes for customers that are assigned to above listed servers as they are moved. Active inbound and outbound calls using these servers will be dropped, and new call attempts will fail while the servers are being moved. Calls on other servers will not be impacted.
While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.
Please do not respond to this email address as it is not monitored.
Thank you,
Vitelity Network Operations Center
Posted Dec 16, 2025 - 17:11 CST
This scheduled maintenance affected: SIP Trunking (Inbound Calling, Outbound Calling, International Calling, 9-1-1 / Emergency Services).