Vitelity Outage Notification // Elevated API Errors

Incident Report for Vitelity

Resolved

This incident has been resolved.

Posted May 12, 2024 - 15:50 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 12, 2024 - 13:02 CDT

Investigating

Vitelity teams are currently investigating elevated levels of API errors. At this time the Customer Portal and API services may display latency or be unresponsive on some pages. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center

Posted May 12, 2024 - 12:24 CDT

This incident affected: Customer Portal (Customer Portal), Vitelity API, and Fax Services (Fax Enabled Device).