Vitelity Status

All Systems Operational

Vitelity API Operational

SIP Trunking Operational

Inbound Calling Operational

Outbound Calling Operational

International Calling Operational

9-1-1 / Emergency Services Operational

Fax Services Operational

vFax Operational

Fax Enabled Device Operational

View My Fax Portal Operational

Messaging Services Operational

Inbound Messaging (SMS) Operational

Outbound Messaging (SMS) Operational

Voicemail Messaging Operational

Hosted Servers Operational

Hosted Server(s) Operational

Data Center Operational

VitelShield Operational

Customer Portal Operational

Portal Reporting Tools Operational

Ticketing System Operational

Email Communication Operational

Customer Portal Communication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 15, 2024

No incidents reported today.

May 14, 2024

Vitelity Maintenance ID# 2639 05/14/2024 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
May 14, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:00 CDT

Scheduled - Vitelity Network Operations Center

Start Time/Date: 05/14/2024 20:00 Hrs Central
End Time/Date: 05/14/2024 22:00 Hrs Central
Backup Date: 05/16/2024 20:00 Hrs Central

Maintenance ID: 2639

Description: Development will be performing system updates to the customer portal.

Impact: Users may experience a brief (below 30sec) window where customer portal access is delayed during the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
May 9, 12:08 CDT

May 13, 2024

No incidents reported.

May 12, 2024

Vitelity Outage Notification // Elevated API Errors

Resolved - This incident has been resolved.
May 12, 15:50 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 13:02 CDT

Investigating - Vitelity teams are currently investigating elevated levels of API errors. At this time the Customer Portal and API services may display latency or be unresponsive on some pages. All appropriate teams are actively engaged. We will continue to keep status.vitelity.com updated with the progress details.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket.

Please do not respond to this email address as it is not monitored.

Thank you,
Vitelity Network Operations Center
May 12, 12:24 CDT

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

Vitelity Maintenance ID# 2627 04/30/2024 - Service Affecting

Completed - The scheduled maintenance has been completed.
May 1, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 20:00 CDT

Scheduled - Vitelity Service Affecting Notification

Start Time/Date: 04/30/2024 20:00 Hrs Central
End Time/Date: 05/01/2024 00:01 Hrs Central
Backup Date: 05/01/2024 20:00 Hrs Central

Maintenance ID: 2627

Description: As previously notified, Legacy API calls will be depreciated during this window. Users can continue signaling with V2.0 api.

Impact: It may be possible during these updates that Legacy API calls that are NOT slated to be depreciated may fail or be delayed during the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Vitelity takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-888-898-4835 or log into your portal and submit a support ticket and reference the maintenance ID.

Please do not respond to this email address as it is not monitored.

Thank you,

Vitelity Network Operations Center
Apr 26, 10:58 CDT